Production support engineer
Zortech Solutions
Production Support Engineer
Location: OFALLON, MO – DAY 1 Onsite (hybrid)
Duration – Long Term
Number of opening: 2
Project Scope: Debugging Skills, Java, Spring Boot, SQL, ITSM Activities, Remedy, Monitoring
Role & Responsibilities:
- Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
- Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
- Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
- Ensure products/applications being put into production are designed with internal/external customer objectives/experience in mind. Products are well-developed using collaboration between Biz Ops Teams, operationally ready, in-tact automation is in place, and product is fully supportable by our React (Production Support) Team.
- Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
Required Skills
- The need is someone who has done L2 support and have good knowledge on Unix, Splunk and Dynatrace.
- Good understanding of support projects and CI/CD pipeline process.
- Good in Unix
- Average Database knowledge
- Average in Java concepts
Vacancy posted 3 days ago
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