Senior Market Operations Program Manager

Role Description

At Counterpart Health (CPH), we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant. By supporting Primary Care Physicians (PCPs), we are able to deliver improved outcomes to our patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions.

The CPH Program Manager will own the performance and outcomes of our provider engagement and growth programs, shaping how they run, surfacing risks early, and making the calls that keep them on track. You will keep a real-time pulse on how specific programs, initiatives and maturity stages are performing, translate that into concise reporting for leadership, escalate issues before they become blockers, and be comfortable picking up the phone with practice staff and providers when the team needs an extra set of hands for outreach or follow-up.

As a Senior Market Operations Program Manager, you will:

• Program ownership: Own the end-to-end operating model and outcomes for provider engagement and growth teams programs, initiatives and roll outs, including timelines, milestones, dependencies, and whether the program delivers their intended results.
• Lead cross functional teams: Drive progress through influence, data and timelines.
• Analytics & leadership decision support: Track program status and performance through various data sources. Translate the numbers into concise, on-cadence updates for senior leadership.
• Issue flagging & escalation: Spot risks and blockers early and route them to the right owner. Maintain clear escalation pathways.
• External stakeholder engagement: Fill gaps as needed on growth and provider engagement work, including initial outreach to practices and providers.
• Cross-functional coordination: Partner with market operations, growth, provider engagement, analytics, and commercial teams to align programs on strategy and direction.
• Operating model & process design: Design the operating model and playbooks that let provider engagement and growth programs scale.

Success in this role looks like:

• First 30 days: You’ve built a working understanding of the in-flight provider engagement and growth programs, met the key internal and external stakeholders.
• By 60 days: You’ve stood up a consistent reporting cadence for senior leadership, taken ownership of 2–3 in-flight programs.
• By 90 days: Leadership has a reliable, weekly view into program health. Escalation pathways are documented and being used.
• Longer term: You’ve become the operating spine for CPH’s provider engagement and growth programs.

Qualifications

• You’re exceptionally organized and are energized by keeping many moving pieces on track without losing detail.
• You have experience building and monitoring physician network programs and/or clinical operations.
• Healthcare or value-based care is a must, and PMP certification or an MBA is preferred.
• You’re fluent with data, comfortable pulling, interpreting, and communicating program metrics.
• You have strong judgment on when to escalate, and you’re comfortable pushing an issue upward.
• You’re confident and warm with external stakeholders.
• You bring 5+ years of program management, operations, or client-facing experience.
• You thrive in a fast-moving, early-stage environment where priorities shift and speed matters.

Benefits

• Financial Well-Being: Competitive base salary and equity opportunities, performance-based bonus program, 401k matching, and regular compensation reviews.
• Physical Well-Being: Comprehensive medical, dental, and vision coverage.
• Mental Well-Being: Initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy.
• Professional Development: Learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
• Additional Perks: Employee Stock Purchase Plan (ESPP), reimbursement for office setup expenses, monthly cell phone & internet stipend, remote-first culture, paid parental leave for all new parents.

Company Description

In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions. Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care.

Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives.