Patient Care Coordinator

Patient Access Representative

We are seeking a professional, customer-focused Patient Access Representative to join our healthcare team in Carrollton, TX. This role is essential in supporting daily front-office operations and ensuring patients receive exceptional service from check-in through appointment scheduling and follow-up communication.

The ideal candidate will have prior healthcare office experience, strong communication skills, and the ability to manage patient interactions with professionalism, empathy, and efficiency.

Key Responsibilities

• Answer and manage inbound patient phone calls professionally and efficiently
• Make outbound calls for appointment scheduling, confirmations, and follow-ups
• Schedule and coordinate patient appointments accurately
• Collect patient copays and process front-office transactions
• Enter and update patient insurance information in the electronic health system
• Verify insurance eligibility and benefits
• Document patient interactions and updates within patient charts
• Perform clerical chart preparation and administrative support tasks
• Fax documents and maintain organized patient records
• Provide excellent customer service while professionally de-escalating patient concerns or frustrations

Required Qualifications

• Minimum of 2+ years of experience in a healthcare office or medical front-office setting
• Experience working with electronic health record (EHR) systems
• Strong typing and computer skills
• Knowledge of insurance verification and patient registration processes
• Excellent verbal and written communication skills
• Strong customer service and interpersonal abilities
• Ability to multitask in a fast-paced clinical environment

Preferred Qualifications

• Positive and professional attitude
• Strong relationship-building and patient service skills
• Ability to remain calm and courteous under pressure
• Friendly, kind, and team-oriented demeanor
• Exceptional professionalism and attention to detail

Dress Code

Business casual attire required:

• Gray or khaki pants
• Polo shirt