IT Helpdesk Technician

Novate Solutions, Inc. is an Industrial Technology Services firm with 20+ years of experience providing professional engineering design, turnkey project implementation, and support services for the technology that runs industrial production facilities. Our clients are large‑scale industrial facilities that rely on us for our expertise and high‑quality implementation of process control systems, information software, instrumentation, industrial networks, SCADA, measurement, inspection, motion, and state‑of‑the‑art Industry 4.0 technologies. Novate is currently looking for an IT Helpdesk Technician to join our team at our location in West Sacramento, CA . This individual must be client facing, have general awareness of multiple industrial environments, provide a proactive support initiative and be extremely organized. The ideal candidate is curious, has an investigative mindset, wants to resolve complex issues, is a team player and works well under pressure in a fast‑paced environment. The IT Helpdesk Technician is the main point of contact for all IT related questions at the user level, responding to user needs in a timely manner and ensuring optimal system performance, including installing wired/wireless networks, security and phone systems. Key Responsibilities Providing support to users and being the first point of contact for problem resolution. Troubleshooting hardware, software and network issues. Installing and configuring hardware and software components. Repairing or replacing damaged computer hardware. Establishing good relationships with clients and colleagues. Managing technical documentation. Keeping accurate and detailed descriptions of services performed. Required Skills and Experience Troubleshooting: Ability to diagnose and resolve hardware and software issues. Technical Support: Proficiency in providing technical assistance to users, including remote desktop operations. Software Proficiency: Familiarity with operating systems (Windows), office software (Microsoft Office, M365, Azure, Google Workspace), and specialized software. Network Knowledge: Understanding of network printers, computer systems, and basic networking concepts. Routine Maintenance: Skills in performing routine maintenance on workstations and peripheral devices. Communication: Strong verbal and written communication skills to interact effectively with users and team members. Problem‑Solving: Excellent problem‑solving abilities to handle various technical issues. Organizational Skills: Ability to manage multiple tasks and prioritize effectively. Education Associate’s degree in Computer Science, Information Technology or equivalent combination of education and/or industry experience. License/Certifications Valid CA driver’s license Competencies Communication Results Driven Critical Thinking Work Independently Physical Demands The ability to lift up to 40 pounds. Travel Requirement Ability to travel to other Novate or Client site 10% of the time. Work Authorization/Security Clearance Ability to pass a DOD security level background check. Must be a U.S. Citizen or Permanent U.S. Resident. Benefits Paid vacation 401(k) Flexible work schedule Health and vision insurance Wellness benefits Life Insurance Growth Opportunity Ladder at Novate Solutions, Inc. Systems Admin ll Systems Admin l Helpdesk Technician lll It Helpdesk Technician ll IT Helpdesk Technician l Equal Opportunity Employer Equal Opportunity Employer #J-18808-Ljbffr Novate-Solutions-In