Assistant Manager of Retirement and Benefits (Manager, Administrative Services)

Description St. Louis County is currently seeking an Assistant Manager for the recently merged Office of Retirement & Benefits. This role supports the administration of St. Louis County’s retirement plan and many benefit programs by providing frontline supervision to the team of HR Generalists and Specialists. The Assistant Manager will assist the Retirement & Benefit Manager with planning, organizing, and coordinating operational activities which serve approximately 4,000 current employees and more than 3,500 retirees and beneficiaries. Why Join Us? Impactful Work This is an opportunity to provide meaningful impact to public servants that make St. Louis County a great place to live, work, and play. As an integral part of the Human Resources department, you won't simply deliver benefits-you will weigh in on deployment strategy, administration policy, and guide future enhancements that directly improve the lives of County employees, retirees, and their families. If you're someone who enjoys mission-driven work, values public service, and finds purpose in helping others thrive, this role offers an exceptional platform to do just that. Comprehensive Benefits paid medical insurance 20 days of PTO (paid time off) the first year and increasing with seniority 11-12 paid holidays 480 hours of paid parental leave robust Wellness Plan paid life insurance credit union 457 Deferred Compensation Plan pre-tax premium pay plan dependent care and medical expense reimbursement plans short and long term disability insurance Employees hired for full time employment will participate in the St. Louis County retirement plan where they contribute 4% of their salary to the defined benefit plan with vesting after 7 years. Additional Benefits paid medical insurance 20 days of PTO (paid time off) the first year and increasing with seniority 11-12 paid holidays 480 hours of paid parental leave paid life insurance credit union 457 Deferred Compensation Plan pre-tax premium pay plan dependent care and medical expense reimbursement plans short and long term disability insurance up to 480 hours of paid parental leave up to 80 hours of leave for prenatal care up to 80 hours for care of the child within the first year Examples of Duties Team Leadership & Supervision Provide daily oversight, scheduling, planning, and coaching for frontline staff. Monitor workload distribution, ensure compliance, maintain service levels, and resolve escalated customer issues. Train team members on policies, procedures, regulatory requirements, and system updates. Foster a collaborative, customer-focused work environment. Deliver performance management and exercise progressive discipline (when appropriate) for frontline staff. Program Administration Assist in administering retirement plan and employee benefit programs, including enrollments, withdrawals, compliance tasks, and vendor engagement. Ensure accurate and timely processing of retirement and benefit related transactions. Maintain up-to-date knowledge of plan provisions, regulatory changes, compliance, and internal processes. Budget & Financial Support Support budget preparation, reporting, documentation, and compliance tasks. Monitor contract budgets and vendor spending. Develop relevant framework for employee training and related cost. Assist in preparing cost reports, reconciliations, and presentations for leadership. Vendor & Bidding Process Support Support procurement initiatives including bid preparation and coordination for services. Evaluate vendor submissions, compile comparison data, and support leadership in vendor selection. Help maintain relationships with vendors, ensure service standards are met, and support contract renewal processes. Process Improvement & Compliance Recommend process enhancements to improve accuracy, efficiency, and user experience. Ensure team compliance in relevant standards. Participate in audits, documentation updates, and internal control reviews. Customer Service & Communication Serve as a resource for complex retirement and benefit inquiries from employees, HR partners, and vendors. Assist in developing communication materials such as benefits guides, FAQs, and training documents. Promote clear, consistent, and employee-friendly benefits communication. Minimum Qualifications Bachelor's Degree and six years of related experience; or an equivalent combination of training and experience. Additional Information SELECTION AND APPOINTMENT: A selection committee will evaluate the qualifications of each applicant which will include recentness and appropriateness of the applicant's education and experience, answers to the supplemental questions, results of employment references investigated and any other appropriate information available. The selection committee will admit to the interview only those persons who possess the most job-related qualifications and may establish admittance criteria beyond the minimum qualifications stated above. The interview will comprise 100% of the applicant's earned grade. A candidate must earn a qualifying grade of 70 or more on the interview to be eligible for appointment. The five top ranking candidates, based on the final grade, will be certified to the Department Director/Appointing Authority who will make the final decision. All applicants conditionally offered a merit position will be required to submit to urinalysis to screen for illegal drug use prior to appointment. Screening will be performed by a reputable clinical laboratory. The cost of screening will be covered by the County.

EQUAL EMPLOYMENT OPPORTUNITY POLICY

The policy of the Civil Service Commission of St. Louis County is to support fair and equitable employment opportunities for all persons regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, veterans' status or political affiliation. Call the Division of Personnel at View phone number on click.appcast.io for more information on this policy. Contact Information St. Louis County Division of Personnel, 7th Floor Clayton, MO 63105 View phone number on click.appcast.io Relay MO 711 or View phone number on click.appcast.io An Equal Opportunity Employer Fax: View phone number on click.appcast.io Questions 01 Please explain your experience in administering retirement and/or employee benefits for an organization. Include the types of benefits or retirement plan activities you managed and the number of employees supported. 02 Please describe your background as it relates to managing workflow of a team and meeting deadlines with accuracy. 03 Please describe your leadership style, and communication preferences with staff, colleagues, and those above you. Required Question #J-18808-Ljbffr St. Louis County