Senior Support and Installation Technician
$35 - $45 per hourFull-time
Proven Recruiting
SENIOR SUPPORT & INSTALLATION TECHNICIAN - Bellevue, WA - $35-$45/HR Are you the person everyone turns to when a technical issue needs solving? Join a growing retail technology services company supporting independent grocers across the Pacific Northwest, California, Montana, and Alaska. This role offers a blend of field work, remote troubleshooting, customer interaction, and growth opportunities in a collaborative, low-micromanagement environment. Who you are:
- Experience supporting NCR ENCOR, RORC, ISS45, ScanMaster, or similar retail POS systems.
- Strong troubleshooting skills with networking fundamentals including VLANs, IP addressing, DHCP, DNS, and Windows environments.
- A naturally curious problem solver who enjoys reverse engineering issues, working independently, and serving as the go-to resource for complex technical challenges.
- Experience supporting retail technology hardware including POS terminals, peripherals, networking equipment, and related infrastructure.
- Must be authorized to work in the U.S. without sponsorship.
- Install, configure, maintain, and support retail technology solutions, including POS systems, networking equipment, and related hardware, on-site and remotely.
- Troubleshoot escalated software, hardware, and connectivity issues while partnering with customers and vendors to drive resolution.
- Perform preventative maintenance, upgrades, repairs, and system optimization to maximize reliability and minimize downtime.
- Document service activities, support customer onboarding efforts, and contribute to successful technology deployments across multiple locations.
- Empowering leadership style with autonomy and minimal micromanagement.
- Variety of work including field service, remote support, installations, and project-based assignments.
- Opportunity to build long-term customer relationships and grow your technical expertise.
- Competitive benefits including medical, dental, vision, 401(k) with company match, PTO, holidays, and profit-sharing opportunities.
Vacancy posted 4 days ago
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