Senior Service Desk Technician - Remote IT Support
West 4th Strategy
Federal Prison Industries (UNICOR) seeks a Services Desk Technician II to handle escalated Tier 2 support, configure Windows environments, manage deployments, and contribute to knowledge-base materials. This full‑time role requires strong communication and problem-solving, with a focus on secure, reliable IT services for federal agencies. Responsibilities include patch management, onboarding/offboarding, and mentoring Level I technicians, while ensuring alignment with ITIL processes and #J-18808-Ljbffr
Vacancy posted 3 days ago
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