CX Transformation Lead, Contact Center
PwC
PwC in Florham Park, NJ seeks a Manager in Contact Center Transformation to lead CX initiatives, guide teams, manage client service accounts and drive engagement across workstreams. You will mentor junior staff, apply KPI-driven analysis, ensure data integrity, and identify opportunities that advance client outcomes and firm success. Your leadership will involve coaching, fostering client relationships, and leveraging change and innovation to elevate service delivery within a dynamic consulting #J-18808-Ljbffr PwC
Vacancy posted 3 days ago
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