DISPATCHER-CLERK, CALTRANS (537378) HQ Communications Center Dispatcher/Clerk

HQ Communications Center Dispatcher/Clerk

Department of Transportation

$4,106.00 - $5,139.00 per Month New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 11/18/2026

Under the direction of DISPATCHER-CLERK SUPERVISOR, CALTRANS, the incumbent provides statewide transportation information and communication support by receiving, researching, documenting, and disseminating information related to highway conditions, incidents, and emergencies. The incumbent maintains communication with internal and external stakeholders, including District offices, governmental agencies, and the public, to ensure timely and accurate distribution of transportation-related information. The incumbent supports emergency operations by coordinating communications, preparing reports, maintaining emergency contact resources, and assisting with departmental response activities during local and statewide incidents. Performs administrative duties including records management, filing, and responding to public inquiries regarding transportation services and highway conditions.

Position located at 1120 N St Sacramento, Sacramento County. The Communications Center is teleworking up to 90% monthly. While at their work location, employees will work in a climate-controlled office under artificial lighting. Will operate a personal computer approximately 50% of the time and make and answer phone calls on conventional desk phones. Since this office is a 24 hour, seven day per week operation, employees will also be required to work rotating graveyard, swing, and day shifts, possibly work irregular hours (including mandated overtime) and irregular work weeks, including weekends and holidays. In addition, may be called-in, and can be ordered to respond to emergencies during storm periods, activation of the Department Operations Center or when workload demands.

You will find the Minimum Requirements in the Class Specification.

• DISPATCHER-CLERK, CALTRANS

Statement of Qualifications (SOQ) is required. Failure to submit a Statement of Qualifications will disqualify candidates from the hiring process. The Statement of Qualifications (SOQ) serves as documentation of each applicant's ability to present information clearly and concisely in writing. Please follow the instructions below; failure to include and complete the SOQ as instructed may result in the SOQ not being considered and in disqualification from the interview. Each question must be numbered and addressed in the same order as the questions below.

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - Statement of Qualifications (SOQ) is required. Please see the Special Requirements section for SOQ instructions.

Benefit information can be found on the CalHR website and the CalPERS website.