Client Account Manager

Manager, Client Data Services

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.

JOB SUMMARY

Manager of US Client Data Services is responsible for employing innovative tactics for client data, bond delivery and account set-up. The management structure should encourage swift, yet compliant, creating account set ups, modifying, and/or maintaining information into client records ensuring that each account set up generates the anticipated revenue associated with the new client business. This person will drive dynamics, and synergies, across their team environment while demonstrating continuous improvement through established and agreed upon key performance indicators/metrics. The Manager will ensure the team is both productive and has appropriate level of engagement for team and career development.

Location: This is a remote role and can be located in anywhere in the US (where Livingston has a legal entity).

KEY DUTIES & RESPONSIBILITIES

• Manage the coordination, control and operating efficiencies for Data Services team with adherence to Work Force Management metrics
• Build the framework for a long-lasting, sustainable relationship with “white glove” service tactics
• Develop appropriate oversight and review infrastructure to accurately record client data, and surety bond program
• Manage business deliverables and project timing for Service Set-Up support with Sales, Governance, Business Reviews, and Lessons Learned
• Lead projects to achieve strategic business goals, meet success criteria within specified timeframe
• Collaborate with Regulatory Team, while driving proficiencies within the overall data service structure
• Develop, standardize and report out on volumes, timing and root cause of anything falling out of the Service Level Agreement threshold, by producing monthly KPI’s and metrics
• Drive cost savings opportunities, compliance adherence and scalability for improving the overall timing of account set up
• Responsible for the design and set-up of overall team structure including team development and succession planning

KNOWLEDGE & SKILLS

• Extensive experience of talent and performance management
• Strong collaboration skillset, and ability to work well with others while getting things done
• Proven analytical and strategic abilities – problem solving, six sigma, LEAN, etc.
• Communicating ideas and strategy clearly, and tailored to various audiences
• Manages service delivery and directs overall team activities and monitors progress ensuring internal and external satisfaction meets or exceeds requirements (i.e. Cycle Time, Key Performance Indicators, etc.)
• Excellent knowledge of continuous Improvement and quality management
• Understanding of system/data flow, including the various systems Livingston International support and systems other industries use

WORK EXPERIENCE – MINIMUM REQUIRED

7 years of related experience

EDUCATION

Preferred: Bachelors Degree or equivalent

COMPETENCIES

Inclusion and Collaboration

Accountability

Business Acumen and Straight Talk

Leading and Developing

Customer First Focus

Agility

At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors.

Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development. Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions. The good-faith salary range for this position is $63,000 to $90,000 USD. Actual compensation will be determined based on these factors and may vary accordingly.

Diversity, Equity, and Inclusion at Livingston

We are proud to be an inclusive employer and welcome applications from individuals of all backgrounds, experiences, and perspectives. Inclusiveness makes us stronger and better at what we do. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.