Millwork Customer Service Associate

Job Title

Millwork Customer Service Associate

Job Summary

The Millwork Customer Service Associate will provide customer service and technical support to all millwork customers, including all retail locations, outside sales representatives, and commercial contractors.

Duties/Responsibilities

• Answers the phone, aiding all millwork customers, including retail locations, outside sales representatives, and commercial contractors.
• Provides product information to co-workers about product usage, availability, and application.
• Uses and applies product knowledge, including product applicability, to assist customers in selecting the correct product for their building needs.
• Creates new customer accounts and provides pricing and estimates.
• Develops and maintains relationships with product vendors.
• Acquires pricing quotes for stock and special order products.
• Investigates customer problems or issues with deliveries, product quality, or service, ensuring a quick resolution.
• Recommends additions or deletions of merchandise to be sold in the facility based on customer requests and special order sales.
• Monitors and reviews product movement and compares product movement with merchandise on hand to assist the Millwork Inventory Buyer with maintaining an efficient product ordering system.
• Reports product quantity discrepancies to the Millwork Inventory Coordinator and/or Customer Service Supervisor.
• Supports all company promotional activities with appropriate training, staffing, merchandising, or selling assistance.
• Creates and returns special order quotes to retail locations in designated time frames as required by management.
• Attends team meetings and company training sessions as required.
• Performs other related duties as assigned.

Required Skills/Abilities

• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Ability to utilize IBM Content Manager, MAC21, and other 3rd party software applications.
• Proficient with Microsoft Office Suite or related software.
• Must be available and willing to work such overtime per day or week as the employer determines is necessary or desirable to meet business needs.

Education/Experience

• A high school diploma or equivalent is preferred.
• Successful completion of on-the-job training.

Physical Requirements

• Prolonged periods of sitting and working on a computer.
• Must be able to lift up to 10 pounds at times, occasionally lift/move up to 25 pounds.
• The ability to perform repetitive movements over long periods.

McCoy's is an equal opportunity employer. Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodations in the application and/or interview process should contact a representative of the People Development Department at View phone number on click.appcast.io. EOE, AAP, D, F, VA