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Director, Business Applications

$205k - $265k

Jobleads-US

Responsibilities:

  • Deliver and manage strategic business applications; oversee the global Business Applications team.
  • Ensure business process runs smoothly in platforms such as Veeva, Benchling, SAP, and adjacent systems.
  • Manage on average 1 large business application implementation; oversee overall application management structure.
  • Lead configuration, change, quality & (automated) testing, release management, and operational support for strategic IT/business applications (e.g., ERP, ELN, contract lifecycle, QMS, DMS, LMS, RIMS, eTMF, CTMS, CRM, MedComs, PromoMats).
  • Oversee vendor relationships to ensure timeliness and quality of business applications services and maintain business continuity.
  • Support IT compliance and regulations by providing artifacts/evidence for audits.
  • Define and provide handover training on procedures/work instructions for IT support engineers.
  • Intake/onboard new essential business applications and vendors; orchestrate application service processes.
  • Manage second- and third-level support; elevate to external support when needed.
  • Lead platform/application activities (planned maintenance, communications, installations) and improve IT documentation/process descriptions.
  • Collaborate with Implementation Manager and IT Business Analysts to ensure proper handover from implementation to application management/support.

Qualifications & Skills:

  • Bachelor’s degree required; Master’s preferred.
  • 12+ years business systems application management; 5+ years in large-scale business application implementations.
  • Proven ability to manage diverse computer systems/integrations; manage application engineers/specialists; make teams more efficient/value-driven.
  • Experience in an international organization.
  • Background in large business applications (CRM, ERP, HCM).
  • Project management skills.
  • Experience managing SoX and/or GxP compliant systems.
  • Ideally pharmaceutical or biotech industry experience.

Salary Range: $205,000–$265,000

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Vacancy posted 2 days ago
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