Lost & Found Dept Account Manager in San Diego International Airport - Salary: 69k-71k plus Benefits

Lost & Found Dept Account Manager - San Diego International Airport Salary: 69k-71k plus Benefits Tracking Code: SAN LF BM 10-25 Hallmark Aviation Services is seeking an Account Manager for the Airport Lost & Found Department at San Diego International Airport. The Account Manager leads the operational and administrative processes for the Airport Lost & Found Department while coordinating with the Airport to meet high quality standards. Join our team committed to providing the best customer service to all guests and/or visitors of the SAN Airport. The Lost and Found Department functions include but are not limited to the following: Assist walk‑in customers during business hours Answer phones during business hours Maintain and update the Lost and Found system Research and verify the validity of all information before release Collect lost items from terminals and other areas of the airport grounds Photograph and log items Receive, count, document, and secure items in a lockable container such as a safe Movement of goods and materials Represent Hallmark at airport meetings and functions Provide hands‑on supervision of staff and delegate workload Provide direct customer relations support Ensure that account operates according to schedule and service level agreements Recruit, interview, and hire staff Oversee the long‑term analysis of manpower needs, groom potential leaders Ensure cross‑training and provide new and refresher training for staff members Manage attendance records and ensure appropriate shift coverage Handle discipline and motivation issues Process promotion, demotion and termination paperwork Enforce safety, security, and grooming standards Administer performance reward programs Control the budget for labor costs and allocation Required Skills Proven leadership abilities and organizational skills Excellent interpersonal, coaching and counseling skills Understanding that staff development is a leader’s responsibility Self‑driven focus on customer and client satisfaction Ability to excel under pressure of meeting extreme deadlines Ability to communicate effectively, both verbally and in writing Experienced in planning a roster and monitoring work schedules Problem solving and quick decision‑making within the operation Flexible and ability to promote positive attitudes from subordinates Computer software (Word & Excel) Able to work varied hours Minimum 18 months previous airport experience preferred Must be able to work weekends and holidays Detail oriented and well organized Basic knowledge of airline terminology is a plus Experience developing and implementing project plans Occasional lifting up to 70 lbs Required Experience and Qualifications Valid U.S. work authorization. Professional demeanor and exceptional presentation. Flexible schedule and availability. Background check and fingerprinting required. Drug screen required. Location & Position Type San Diego, California, United States. Full‑time/Regular. Training and Shift Selected candidates will be required to attend and successfully complete management and guest experience training. Shift to be discussed at interview – flexible availability and reliable transportation required. Salary & Benefits Salary range: 69k-71k (depending on experience) plus parking, medical, voluntary dental/vision, 401(k). #J-18808-Ljbffr Hallmark Aviation Services