Regional Technical Assistant (RTA) - Northeast Region

Add Your Voice - Work For Us

We use our voice, and empower you to use yours, to create positive, lasting change in people’s lives. We use our voice because we believe every person should belong and be empowered to thrive.

Who We Are

Our agency began in 1999 by pioneering a model that is nationally recognized. We believe every child deserves a safe, nurturing permanent home - with a caring and supportive family that makes it possible to grow and thrive.

A pioneer in new approaches to achieving permanency for children in foster care, we employ specialized knowledge and a continuum of services to help agencies expedite adoptions and keep families together.

Voce's vision is a society where every person belongs and is empowered to thrive. We celebrate the qualities that define and distinguish us. As a change agent, we embrace our role in advocating for and promoting understanding of diversity, equity, and inclusion. In doing so, we strive to achieve lasting change in our organization and the communities we serve. We will hold our agency inclusion, innovation, and trust.

To learn more, please visit

Additionally, with our partner Diakon, we co-administer the Statewide Adoption and Permanency Network (SWAN) program for the Pennsylvania Department of Human Services.

To learn more about LSI, SWAN or Diakon, please visit

SWAN Regional Technical Assistant

Voce is seeking a full-time Pennsylvania Statewide Adoption Network (SWAN) Regional Technical Assistant (RTA). SWAN RTAs are assigned to regions across Pennsylvania. Their role is to identify and address system and agency barriers that prevent timely permanency for children and youth in foster care; promote, educate and support the use of SWAN services and other permanency oriented programs to County Children and Youth agencies; and ensure that children are provided SWAN services in a timely manner and in a way that is consistent with prime contract best practice standards. SWAN RTAs act as a liaison between the county children and youth agencies and the SWAN affiliates. SWAN RTAs work collaboratively with their supervisor to develop and expand integration of permanency services within their region.

Schedule: Full Time, Exempt position works a minimum of 8 hours between 8 AM – 5 PM. This includes a 30-minute paid lunch.

What You Will Contribute 

• Track SWAN service referral trends and determine capacity needs for assigned region.
• Provide technical assistance to the network on the use of the electronic SWAN data system, (interactive benchmarks, SWAN portal, electronic referral and invoicing systems).
• Schedule and facilitate site visits at least quarterly or as directed with assigned county and affiliate agencies.
• Develop, implement and monitor county and affiliate strategic plans to coordinate technical assistance activities including training needs and SWAN and/or affiliate contract compliance.
• Promote the development of positive working relationships within the SWAN network and resolve conflict between SWAN network members.
• And other tasks as assigned.

What It Takes To Succeed

• Master’s degree in social work or equivalent in a related field with a minimum of three years of experience in child welfare or a Bachelor’s degree in social work or equivalent in a related field with a minimum of five years of experience is required. 
• Knowledge, competency and understanding of the SWAN Program and Units of Service.
• Required to make a minimum of one visit per quarter with assigned affiliate and county agencies. May be required to visit assigned agency, affiliate and/or county agencies more frequently if recommended by the TA Division Manager
• This position requires travel to and from the Voce home office and throughout the state as needed.
• We are seeking individuals who share our commitment to fostering a culture of meaningful change and community empowerment.
• A valid driver’s license.

Why Voce - We Invest In You

We offer a competitive total rewards package that includes:

• Health insurance with medical spending accounts (employer contribution to the HSA if electing HDHP)
• Dental, vision, long term disability and accident insurance
• Three employer-paid benefits: short term disability insurance, life insurance and Employee Assistance Program
• Employer contribution equivalent to 6% of your salary to your 401(k)
• 13 paid holidays (including three floating holidays)
• 18 days of PTO in first year of employment
• Qualified employer participating in Public Service Loan Forgiveness (PSLF)

Please submit your cover letter and resume to be considered.

EOE