Customer Support Team Leader
Virtual Vocations Inc
Seeking a decisive and autonomous Customer Support Team Leader for a remote position during U.S. business hours, who will manage the frontline CS/OPS team, drive performance metrics, and handle complex escalations independently. Key responsibilities Own the team's output during U.S. hours, managing coverage and workflow distribution Analyze performance metrics and proactively intervene to support underperforming agents Handle complex escalations and mentor agents to promote self-sufficiency and adherence to standards Required qualifications 4+ years of experience in Customer Support, with at least 2 years in a leadership or mentoring role Demonstrated extreme ownership and initiative in problem-solving Resourcefulness in finding answers and solutions without constant supervision Strong command of English with excellent written and verbal communication skills Reliable internet connection and a quiet work environment
Vacancy posted 1 day ago
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