Customer Service Representative

Job Description

Job Description

Job Title: Customer Service Representative

Industry: Manufacturing / Industrial

Location: Charlotte, NC 28273

Compensation: $18/hour

Benefits : The position is eligible for medical, dental, vision, and 401(k).

Work Arrangement: Fully Onsite

Employment Type: Temp-to-Hire

 

About the Opportunity:

Our client is seeking a detail-oriented and customer-focused Customer Service Representative to join their team in a fast-paced B2B manufacturing environment. This position will support customers, sales representatives, and internal teams while handling order entry, inventory questions, product information, and general customer service needs. This is a true temp-to-hire opportunity with the potential to transition into a permanent position. The ideal candidate will have strong B2B customer service or inside sales experience, excellent attention to detail, and the ability to learn technical products and specifications. A background in manufacturing, distribution, logistics, plumbing, HVAC, electrical, or another technical environment is a plus. Prior experience with the specific products is not required , but candidates should demonstrate strong mechanical aptitude and the ability to learn technical information quickly.

 

Key Responsibilities:

• Respond to B2B customer inquiries via phone, email, and other communication channels.
• Enter and process customer orders accurately within an ERP system.
• Research inventory availability and provide customers with product information and estimated timelines.
• Assist customers with order status, availability, pricing, and product-related questions.
• Coordinate with internal departments to resolve order, inventory, and shipping issues.
• Support regional and field sales representatives with customer and order-related needs.
• Follow up with customers and internal teams to ensure issues and requests are resolved.
• Maintain accurate customer records, order information, and documentation.
• Learn and become knowledgeable about technical industrial products and applications.
• Understand product specifications, measurements, assembly information, and other technical details.
• Perform basic mathematical calculations related to pricing, costs, measurements, and other order information.
• Maintain a high level of accuracy when entering and reviewing data.
• Provide professional and responsive customer service in a fast-paced environment.
• Perform additional administrative and customer service responsibilities as needed.

 

Qualifications:

• High school diploma or equivalent required.
• 1–3+ years of B2B customer service, inside sales, order entry, or related experience preferred.
• Experience in manufacturing, distribution, industrial, technical, logistics, or another B2B environment is a plus.
• Strong mechanical aptitude and ability to learn technical products and specifications.
• Ability to understand measurements, product specifications, and basic mathematical calculations.
• Strong computer skills and experience working with ERP or CRM systems.
• Experience with ERP systems is preferred; specific system experience is a plus.
• Excellent attention to detail and accuracy.
• Strong data entry and typing skills.
• Ability to multitask and prioritize competing requests.
• Strong written and verbal communication skills.
• Professional demeanor and strong customer service skills.
• Ability to work effectively with customers, sales representatives, and internal departments.
• Plumbing, HVAC, electrical, manufacturing, industrial, or technical experience is a plus.

 

Work Environment & Schedule:

• Monday–Friday schedule.
• Fully onsite in Charlotte, NC.
• Standard business hours with lunch schedule determined by the team.
• Overtime may occasionally be required.
• Occasional Saturday hours may be required.
• Must be able to reliably commute to the worksite.
• Candidates should have no planned time off during their first 60 days.

 

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws. Reasonable accommodations are available for qualified individuals with disabilities upon request.

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