Senior Manager, Product & Platform

Description

POSITION DESCRIPTION:

Qcells Service Solutions (QSS) is a residential solar asset operation and maintenance service company powered by Qcells. QSS set up a design standard and installation guide for EnFin TPO and provide a specialized quality assurance review service. QSS monitors all assets proactively to resolve any issue, so that maximizes homeowner experience and capital investor’s value. The QSS Sr. Manager of Product and Platform develops and leads the digital systems, tools, and operational processes that ensure consistent quality and efficiency across the company’s residential solar TPO asset portfolio. This role bridges technology and operations by integrating data platforms, field workflows, and automation to enhance the customer experience. The ideal candidate combines expertise in product strategy and operational technology with a deep understanding of residential solar operations and financing ecosystems. This position focuses on automation and standardization to support rapid volume growth and consistent quality. The Sr. Manager manages the strategic roadmap for all QA/QC and O&M digital platforms supporting residential solar TPO assets. This role focuses on automation and standardization to support rapid volume growth and consistent quality across installers and markets. This position also collaborates with internal subject matter experts to identify requirements and propose new products and platform to leadership. This role should manage the project timeline and deliver clear benefit to business owners. Third‑Party Ownership (TPO) continues to be one of the fastest‑growing segments in the solar industry, fueled by rising interest rates and the Inflation Reduction Act. Qcells is strategically positioned to capitalize on this trend through its domestic content tax credit advantages, strong dealer network, and advanced point‑of‑sale financing platform. This position reports to the Head of the QSS Team or other personnel designated by the President of the Company. This role offers flexibility for remote or on‑site work, with offices located in San Francisco, CA or Irvine, CA. Standard work hours are Monday through Friday, 8:00 AM–5:00 PM or 9:00 AM–6:00 PM (local time), with occasional overtime or weekend work as needed. Travel up to 20% may be required.

RESPONSIBILITIES

Own the strategic roadmap for all QA/QC and O&M digital platforms supporting residential solar TPO assets. Lead design, development, and optimization of systems for inspection management, issue resolution, ticket tracking, and field performance visibility. Partner with software vendors and internal engineering/data teams to build scalable tools for asset lifecycle management – from commissioning to service closure. Integrate QA/QC and O&M platforms with enterprise systems (e.g., Salesforce, Aurora, internal platform and 3rd party monitoring tools). Drive automation and process standardization to support rapid volume growth and consistent quality across installers and markets. Oversee digital inspection workflows for system commissioning, post‑install audits, and field quality validation. Lead design and continuous improvement of platforms for preventive maintenance, corrective work orders, warranty management, and customer service coordination. Establish SOPs for platform‑driven quality and O&M processes to ensure consistency and compliance. Integrate O&M ticketing systems with inverter monitoring data and CRM tools for automated alerts and root‑cause analysis. Implement automation and AI‑based solutions to reduce manual review time and improve response velocity. Evaluate new tools, technologies, and integrations to support evolving TPO portfolio requirements.

REQUIRED QUALIFICATIONS

Bachelor’s degree in engineering, business, renewable energy, or a related field required; advanced degree preferred. 7+ years of professional experience in Product Management, Program Management, or Digital Operations. Strong background in product, platform, or digital operations. Deep understanding of TPO structures, asset lifecycle management, and customer‑facing solar operations. Expertise in product management, data integration, and operational software development. Hands‑on experience with Salesforce, Snowflake, PowerBI/Tableau, or similar platforms. Proven experience in the Renewable Energy or Financial/Security Services sectors (experience with solar financing platforms like EnFin is highly preferred). Comprehensive technical knowledge of solar PV systems, energy storage, and monitoring platforms. Excellent leadership, customer engagement, and stakeholder management skills. Demonstrated data‑driven decision‑making with experience in KPI development, tracking, and reporting. Advanced proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook. Ability to identify and develop key strategic partnerships that enhance operational and business performance. Excellent written and verbal communication skills. High degree of professionalism, integrity, and executive presence. Comfortable engaging with external stakeholders, including executives and partners, and skilled in delivering presentations, negotiations, and contract reviews. Self‑motivated, creative, and skilled in strategic planning and execution. Ability to travel up to 20% of the time.

PREFERRED QUALIFICATIONS

Experience in the TPO industry.

PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS

Mobility: Standing 20% of time, Sitting 70%, Walking 10%. Strength: Pulling up to 10 pounds, Pushing up to 10 pounds, Carrying up to 10 pounds, Lifting up to 10 pounds. Dexterity: Typing frequently, Handling frequently, Reaching frequently. Agility: Turning frequently, Twisting frequently, Bending occasionally, Crouching occasionally. The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications. *This target salary range is for CA positions only and should not be interpreted as an offer of compensation. You may view your privacy rights by reviewing Qcells Privacy Policy or by contacting our HR team for a copy. #J-18808-Ljbffr Qcells