Automotive Parts Advisor

We are looking for a knowledgeable and customer-focused professional to join our team as a Parts Advisor. In this role, you will support customers and service teams by identifying the right parts, providing product information, and ensuring a smooth and efficient parts ordering process. The ideal candidate is organized, detail-oriented, and committed to delivering excellent service in a fast-paced environment.

Responsibilities

• Assist customers, technicians, and service advisors in identifying and sourcing automotive parts and accessories
• Respond to inquiries in person, by phone, and through other communication channels in a professional and timely manner
• Research parts using catalogs, electronic systems, and vehicle information to ensure accuracy
• Prepare quotes, process orders, and manage special requests or backorders
• Monitor inventory levels and assist with ordering, receiving, stocking, and organizing parts
• Verify part numbers, pricing, and availability to minimize errors and delays
• Coordinate with service departments, vendors, and suppliers to support efficient operations
• Maintain accurate records of parts transactions, returns, and warranty-related documentation
• Ensure the parts area is clean, organized, and compliant with company procedures
• Provide product recommendations and information to support customer needs and maintenance goals

Qualifications

• Previous experience in automotive parts, retail parts sales, or a related customer service role is preferred
• Strong knowledge of automotive systems, parts terminology, and vehicle components
• Ability to use parts catalogs, dealership management systems, or inventory software
• Excellent communication and interpersonal skills
• Strong attention to detail and accuracy in order processing and data entry
• Ability to prioritize tasks and work effectively in a fast-paced environment
• Basic math skills and confidence handling pricing, invoicing, and inventory counts
• Commitment to delivering a positive customer experience
• High school diploma or equivalent preferred

Preferred Skills

• Familiarity with OEM and aftermarket parts
• Experience supporting a service or repair department
• Knowledge of warranty and return processes
• Ability to build strong relationships with customers and team members

What We Offer

• A supportive team environment
• Opportunities to expand product knowledge and industry expertise
• Training and development opportunities
• Medical, Dental, Vision, Life & Accident Insurance, 401K, Paid Time Off

If you are passionate about helping people find the right parts and enjoy working in a customer-centered automotive environment, we encourage you to apply.