Patient Account Representative

Patient Account Representative – Patient Collections (Bilingual Spanish)The Patient Account Representative – Patient Collections (Bilingual Spanish) is an extension of a client’s business office staff. Representatives are responsible for taking in-coming and making out-going calls to patients and insurance companies to resolve account balances. All client policies and procedures are followed. Representatives will perform any and all job-related duties as assigned.This position offers an attractive hybrid schedule working two days in our El Segundo, CA office and three days virtually from home. 8 hour shift between 8:00 AM - 5:00 PM PT.Responsibilities include:Heavy outbound callingPatient CollectionsEOB knowledgeAccount ReviewCustomer ServiceAccount UpdatesStrong Verbal / Written Communication SkillsComplete all business-related requests and correspondence from patients.Minimum call requirement for self-pay representatives is 75 calls a day.Complete all assigned projects in a timely manner.Assist client and patients in all requested tasks.Communicate to Guidehouse management areas of concern or areas of improvement.Research and respond to all patient inquiries received by telephone and mail.Update patient demographic information and initiate account adjustments.Try to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections.What You Will Need:High School Diploma/GED or 3 years of relevant equivalent in lieu of diploma/GEDBilingual Spanish Required0-2+ years working within the following sectors: healthcare, insurance, business, finance, call center or customer service.Working knowledge can be of the following: insurance claims, billing, coding, follow-up, finance, accounting or customer service related responsibilities.What Would Be Nice To Have:Customer service skills / customer service experiencePC skills in a Windows environment.Knowledge and utilization of desktop applications to include Word and Excel.Ability to initiate and follow through on projects and work independently with minimal supervisionEOB knowledge strongly preferredUnderstanding of healthcare softwareThe annual salary range for this position is $38,000.00-$63,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.What We Offer:Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Medical, Rx, Dental & Vision InsurancePersonal and Family Sick Time & Company Paid HolidaysPosition may be eligible for a discretionary variable incentive bonusParental Leave401(k) Retirement PlanBasic Life & Supplemental LifeHealth Savings Account, Dental/Vision & Dependent Care Flexible Spending AccountsShort-Term & Long-Term DisabilityTuition Reimbursement, Personal Development & Learning OpportunitiesSkills Development & CertificationsEmployee Referral ProgramCorporate Sponsored Events & Community OutreachEmergency Back-Up Childcare ProgramAbout Guidehouse:Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at View phone number on click.appcast.io or via email at View email address on click.appcast.io. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.