Body Sculpting Consultant & Care Manager

Job Description

Job Description

Benefits:

• Bonus based on performance
• Employee discounts
• Free uniforms
• Training & development
• Wellness resources

ROLE: 

As a Body Sculpting Consultant & Care Manager at Gratitude WL, you will be instrumental in guiding clients through their body transformation journey by conducting consultations, creating personalized treatment plans, and fostering long-term relationships. This role seamlessly integrates client care, sales strategy, and service coordination to deliver exceptional experiences. With expertise in non-invasive treatments like fat reduction and muscle toning, you will educate and support clients while driving sales and retention, ensuring they feel confident and excited about their wellness goals.

RESPONSIBILITIES: 

• Conduct in-depth consultations to understand each client’s body goals, lifestyle, and concerns. 
• Educate clients on the benefits and expectations of non-invasive treatments.
• Ensure a seamless onboarding experience for new clients by maintaining clear communication and setting realistic expectations. 
• Design customized treatment plans that align with client goals and drive the best possible results. 
• Effectively communicate treatment benefits and upsell packages to both new and returning clients. 
• Consistently meet and exceed sales targets through consultative selling techniques. 
• Maintain detailed records of client progress and adjust treatment plans as needed. 
• Implement strategies to maximize client retention and satisfaction. 
• Encourage referrals and positive client testimonials to grow the Gratitude WL community. 
• Ensure a smooth scheduling process for all client treatments 
• Maintain a clean, professional, and welcoming environment that aligns with Gratitude WL’s high standards. 
• Stay informed on industry trends, new technology, and treatment advancements to enhance service offerings. 
• Track personal sales performance, client retention rates, and treatment effectiveness, contributing to the overall success of the spa. 

REQUIREMENTS: 

• Prior experience in the health, or wellness industry preferred. 
• Strong customer service and sales experience with the ability to build relationships and close deals.
• Passion for helping clients achieve their body goals while maintaining professionalism and empathy. 
• Ability to work a flexible schedule, including evenings and weekends as needed. The proposed hours of work are M,W,F, 11am - 6pm and Sat 11am - 4pm. This can lead to a full time position if the desire and results are there.

RESULTS: 

Client Conversion Rate 

70%+ of consultations result in a booked treatment package.

Revenue Performance 

Meet or exceed monthly sales targets through new sales, upsells, and cross-sells.

Client Retention Rate 

75%+ of clients return for follow-up treatments or additional services.

Client Satisfaction & Reviews 

5 star average rating on Google Rating with at least 10 new positive reviews per month and 3+ client referrals per month.

Appointment Utilization Rate 

90%+ of available appointment slots are booked and utilized effectively to maximize efficiency and revenue.
COMPENSATION & BENEFITS: 

On Track Earnings ( OTE): $44,750+ per year PART TIME including commission opportunities.
Commission Structure: 

• Commission on all new sales generated through your personal referral and client acquisition efforts. 
• Bonus Commission on all new sales generated by internal office’s marketing efforts. 

Additional Benefits: 

• Employee discounts 
• Bonus opportunities (monthly and performance-based)