Customer Service Representative

*Job Title: Customer Service Representative*
*Job Description*
We are seeking a driven and personable Order Management Associate who takes ownership, demonstrates resourcefulness, and delivers a high level of accuracy in order processing. This role is a key point of contact for customers and plays a critical role in delivering a seamless, first-class order management experience.
*Responsibilities*

* Accurately enter and validate customer orders within an ERP system.
* Review orders for completeness, pricing accuracy, and resolve exceptions.
* Process all orders within a 48-hour turnaround time.
* Monitor orders and manage updates, revisions, cancellations, and credits.
* Maintain accurate records of purchase orders, confirmations, and related documentation.
* Respond to inbound customer calls and emails regarding orders, products, and services.
* Manage customer inquiries related to returns, exchanges, and order modifications.
* Collaborate with production, planning, shipping, sales, logistics, and finance teams.
* Support dealer network inquiries (no direct end-consumer interaction).
* Participate in a structured 45-60 day training program before handling phone queue responsibilities.
*Essential Skills*

* 3 years of order management and customer service experience.
* ERP system experience for order entry (SAP, Oracle, Syteline, or similar).
* Experience in manufacturing, ideally with exposure to shipping, production, or planning.
* Strong understanding of order processing workflows.
* High school diploma or equivalent.
*Additional Skills & Qualifications*

* Basic knowledge of Microsoft Office Suite.
* Experience in supply chain, retail, or manufacturing field is a plus.
* Positive attitude and team player.
* Verbal and written communication skills.
* Attention to detail, customer service skills, and interpersonal skills.
* High degree of accuracy and attention to detail.
* Patience, empathy, and professionalism.
* Good problem-solving skills.
*Why Work Here?*
Join a large organization with ample opportunities for growth and the potential to extend your contract. Be part of a close-knit team of 25 people, working in a supportive and collaborative environment. Experience a structured, process-driven workplace that values accuracy and high-quality work.
*Work Environment*
Work at either of our locations in Lowell, MI or Menomonee Falls, WI. Enjoy a hybrid schedule with on-site work at least 2 days a week, including a core day on Wednesdays. The work week runs from Monday to Friday, 8:00 AM to 4:30 PM EST, with a half-hour break and two 15-minute breaks. Experience normal office conditions, with prolonged sitting and consistent computer use. Embrace our 'dress for your day' culture, which fosters a flexible and comfortable work environment
*Job Type & Location*This is a Contract position based out of Menomonee Falls, WI.
*Pay and Benefits*The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision


* Critical Illness, Accident, and Hospital


* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available


* Life Insurance (Voluntary Life & AD&D for the employee and dependents)


* Short and long-term disability


* Health Spending Account (HSA)


* Transportation benefits


* Employee Assistance Program


* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a hybrid position in Menomonee Falls,WI.
*Application Deadline*This position is anticipated to close on May 26, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.