Spanish Bilingual Remote Customer Service Representative

Job DetailsLocation: El Paso, TX 79936Type: Full TimeSalary: $19.00 - $20.50 per hourAbout the RoleAs a Remote Customer Service Representative, you will deliver an amazing customer experience and help uncover the mystery of finding and enrolling in health insurance.Vimo's enterprise provides consumer-friendly interface and tools across state-based marketplace. It supports eligibility determination, plan selection and enrollment technology for state agencies, brokers, insurers and consumers.ResponsibilitiesInbound and outbound customer callsDeliver the highest level of customer service consistentlyManage customer accounts and provide technical supportApplication data entryHandle online chat inquiries as assignedInterpret and follow defined procedures and policiesCreative problem solvingFlexibility and adaptability to changing projects and updatesTime and task management (multitasking and task prioritization)Complete extensive self-study, training, and testing; pass required exams to advance in training and certificationAdhere to regulated guidelines for communications via all channelsQualificationsModerate to advanced computer skillsHigh level of comfort learning new technologyHigh level of professionalismExcellent verbal and written communication skillsComfortable working from homeSelf-motivated and success-drivenRequirements18 years of age or olderComplete background check and drug test within 3 daysDedicated, private, and secure workspacePersonal device with functioning camera required for the Training PeriodCommitted to full attendance for paid 3-week training periodMinimum internet speed of 35mb/s with a hard-wired Ethernet connectionInternet must be cable/fiber broadband with hard-wired Ethernet; not mobile internet, satellites, Wi-Fi, or Wi-Fi adapters/extendersWhat We OfferPaid trainingFull-time, seasonal rolePerformance and attendance-based incentives in addition to base payConvenience of working from homeCollaborative and supportive team environment401(k) matchIndividual Coverage HRA (ICHRA)Paid time off (PTO)Preferred Experience (not required)Previous experience in customer support or technical support rolePrevious experience with group and/or individual health insurance or the Affordable Care ActPrevious experience in a call centerFamiliarity with CRM systems and practicesSpanish bilingual (a plus)J-18808-Ljbffr