Senior Claims Advocate

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Job Inputs: The Senior Claims Advocate provides strategic claims support and advocacy for clients, focusing on complex claims handling, reserve management, and claims performance improvement. This role leads client-facing claims reviews and serves as a key advisor on claims outcomes and loss trends. Primary tasks the incumbent will perform: Oversee the strategy and resolution of complex, high-exposure, and multi-line claims, ensuring alignment with client financial and risk management objectives Serve as the primary advocate for clients with carriers, proactively influencing reserves, coverage positions, and overall claim outcomes Direct claim strategy and engagement with adjusters, setting expectations, driving accountability, and ensuring timely and effective claim progression Identify and execute opportunities to reduce total cost of risk through strategic claim oversight, early intervention, and outcome-driven resolution approaches Lead the development and delivery of quarterly claims reviews, including advanced trend analysis, large loss evaluation, and forward-looking insights Present claims reviews to clients at a strategic level, providing clear, actionable recommendations to improve outcomes and inform risk management decisions Manage and resolve complex or escalated claim issues, serving as a senior escalation point for clients and internal stakeholders Collaborate with carrier leadership, legal partners, and internal teams to resolve challenging claims and drive optimal outcomes Mentor and develop Claims Advocates, providing technical guidance, oversight of claim strategy, and support in elevating client delivery Required Education & Experience: 5+ years of commercial insurance claims or claims advocacy experience Strong understanding of claims handling, reserving, and coverage Preferred Education & Experience: Advanced designations (AIC, SCLA, CPCU, ARM, etc.) Experience managing large/complex commercial claims Planning/Organizing/Managerial Knowledge: Manages complex workloads; integrates claims strategy with client risk profile and renewal impact Communicating & Influencing Skills: Leads client discussions and presentations #J-18808-Ljbffr