Retail Supervisor

Retail Supervisor

This is a seasonal Retail Supervisor position at Six Flags Fiesta Texas. Retail Supervisors gain valuable leadership experience overseeing retail operations in one of the most exciting entertainment destinations in Texas. Perks of the job include: complimentary park admission for themselves and a guest, additional complimentary tickets throughout the season, merchandise and food discounts, flexible scheduling, access to Dayforce Wallet, and bi-weekly pay.

Responsibilities

Retail Supervisors oversee one or more retail locations within the park and play a key role in shaping the guest experience and team environment. Supervisors lead with integrity, set the example through professional conduct, and support a positive and inclusive workplace. This is a hands on leadership position responsible for operational readiness, guest service excellence, financial accuracy, inventory performance, and team development.

Supervisors are expected to communicate clearly, inspire their teams by demonstrating high standards, take ownership of store performance, and continuously develop both themselves and their team members. Their leadership ensures that every store delivers an efficient, engaging, and guest focused experience.

Operational Responsibilities

• Supervise multiple retail locations or a high volume merchandise store
• Ensure daily operational readiness including staffing coverage, merchandise availability, and presentation standards
• Oversee opening and closing procedures including cash reconciliation and documentation
• Conduct regular inventory checks and assist with stock management and rotation
• Ensure compliance with all safety procedures, retail policies, and cash handling standards
• Complete administrative duties including scheduling, reporting, recordkeeping, and operational audits
• Monitor store performance and support team members in meeting sales and service goals
• Maintain merchandise displays and visual presentation standards
• Resolve escalated guest concerns related to merchandise, purchases, or store experience

Leadership Responsibilities

• Lead with professionalism, integrity, and respect in all interactions
• Serve as a role model by demonstrating outstanding guest service and consistent work habits
• Build and support a strong team by recognizing strengths, delegating effectively, and promoting teamwork
• Communicate information clearly and positively to ensure understanding and alignment
• Inspire team members by helping them understand their impact on the guest experience
• Take ownership of store performance and follow through on responsibilities
• Support training and development for new and experienced team members
• Maintain an inclusive, welcoming, and motivating work environment
• Encourage open dialogue, feedback, and continuous improvement
• Provide regular coaching, performance feedback, and recognition

Qualifications

• Previous retail or supervisory experience preferred
• Strong leadership, organizational, and communication skills
• Experience handling guest concerns and resolving issues professionally
• Ability to manage multiple retail locations or high guest volume
• Knowledge of retail inventory and point-of-sale systems
• Ability to work in a fast-paced environment with shifting priorities

All other duties as assigned or necessary to support the park as a whole. Reports to Retail Senior Supervisor or Retail Manager.