Sales Office Coordinator

Job Description

Job Description

Who We Are

New Paradigm Projects (NPP) is a fast-growing roofing and exterior services company serving homeowners and businesses across the DMV area. We’re known for our high standards, honest approach, and commitment to exceptional service , helping customers navigate everything from storm damage restoration to full-scale exterior renovations.

We don’t just build roofs—we build careers, relationships, and a culture focused on growth and excellence .

Position Overview

NPP is seeking a highly organized and customer-focused Sales Office Coordinator to support our growing roofing company. This role is ideal for someone who is a self-starter, truly enjoys working with people, and can confidently manage multiple priorities and deadlines independently. The ideal candidate will have a growth mindset and will be instrumental in helping cultivate our team as it grows.

You’ll play a key role in supporting the sales pipeline, handling client needs, and helping ensure deals move efficiently from lead to close. While also coordinating the office and performing behind-the-scenes day-to-day tasks.

This is a fast-paced role with growth opportunities for additional commission based on performance, client conversions, and successful project coordination.

Key Responsibilities

• Provide professional and friendly customer service
• Provide office organization, file management, and administrative support
• Answer incoming calls, texts, and emails from prospective and existing clients
• Support the sales team by managing and tracking leads through the pipeline
• Coordinate scheduling, calls, and client communications
• Dispatch and follow up on incoming leads and maintain communication throughout the sales process
• Work closely with subcontractors and supply houses
• Maintain CRM system (JobNimbus experience is a plus)
• Assist with accounts receivable, including tracking and follow-up on outstanding balances
• Help ensure accounts remain current and avoid aging beyond 30–90 days
• Assist with reporting, process improvements, and operational tracking, preparing proposals, invoicing, and job summaries
• Support payroll coordination and internal administrative processes
• Comfortable speaking with clients and discussing services/pricing

What We’re Looking For

We are looking for a dependable person who can work independently, is detail-oriented, and confident when speaking with customers. The right candidate enjoys problem-solving, can handle multiple deadlines, thrives in a fast-paced environment, and is motivated by performance-based earnings. Someone who can create systems and streamline processes, has a growth mindset, and looking to grow in the role.

• 2+ years of experience in sales support, office coordination, administrative roles and or call center roles preferred
• Self-motivated and able to work independently
• Experience in construction, roofing, or related industries strongly preferred
• Strong organizational and deadline-oriented
• Excellent customer service and communication abilities
• Familiarity with CRM systems (JobNimbus or similar preferred)
• Basic accounting knowledge (accounts receivable experience a plus)
• Proficiency in Microsoft Office (Outlook, Excel, Word), Google, and online platforms
• Bilingual is a plus

Compensation & Benefits

• Base Salary: $47,000 annually
• Work Phone or Phone Stipend: $50/month
• Commission: Earn 1% on monthly sales upon reaching the targeted goal (after 90-day introductory period)
• Performance Bonus: Additional incentives tied to Accounts Receivable performance (after 90-day introductory period)
• Total Compensation Potential: $60,000 – $70,000+ annually

Work Schedule

• Monday – Thursday: 9:00 AM – 5:00 PM in office
• Friday: 9:00 AM – 12:00 PM in office
• 35-hour in-office workweek
• Before and after-hours calls as needed

Time Off

• Two (2) weeks Paid Time Off (after six months)
• Paid Holidays

Why Join New Paradigm Projects?

We offer a collaborative, team-oriented environment where your contributions directly impact business success. We offer training, monthly team outings, and a supported environment for those who enjoy setting goals and accomplishing them. This role offers strong growth potential, hands-on experience across sales and operations, and the opportunity to be part of a supportive, dynamic workplace.

Apply today to join a team that values consistency, responsiveness, and results.