Customer Service Agent

Job Description

Job Description

The Customer Service Agent plays a vital role in providing exceptional support to clients by addressing inquiries, resolving issues, and maintaining accurate records. This position involves effective communication across multiple channels and a strong focus on customer satisfaction. Agents typically work within small teams but manage tasks independently and rely on specific CRM software along with email and phone communications.

Responsibilities

• Provide prompt and accurate customer support across multiple communication channels
• Resolve customer issues efficiently, ensuring customer satisfaction
• Maintain detailed data entry and record keeping for all client interactions
• Conduct timely follow-ups to ensure issue resolution and client retention
• Utilize CRM software to manage customer information and track case progress
• Communicate effectively via email and phone to address customer needs

Preferred Qualifications

• Entry-level experience in customer service roles
• High school diploma or equivalent
• Property & Causality Insurance License
• Proficient with Customer Relationship Management (CRM) software
• Strong communication, problem solving, and conflict resolution skills
• Ability to multitask and manage time effectively
• Active listening skills to fully understand customer requirements