Full-time Screen Shop Technician (Livonia, Michigan)

About Ace Retail Group

Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema's Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG's origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.

About Ace Retail Group

Ace Retail Group (ARG) is a division of Ace Hardware Corporation that owns and operates several well-known Ace brands, including Westlake Ace, Great Lakes Ace, Buikema's Ace, Outer Banks Ace, Dennis Company, and Breed & Company. As one of the largest hardware retailers in the United States, ARG operates more than 250 neighborhood stores nationwide and maintains its headquarters in Overland Park, Kansas.

With roots dating back over a century, ARG's success is driven by its people. What truly sets us apart in the industry is our commitment to hiring and developing individuals who are passionate about personal and professional growth and who want to be part of a company built on strong, enduring Core Values:

Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork

General Summary

The Screen Repair Technician, Customer Fulfillment Center, will be responsible for repairing screens for our customers and stores. The Screen Repair Technician, Customer Fulfillment Center will work out of our Customer Fulfillment Center (CFC) to deliver quality products and an amazing level of service to all customers.


Essential Duties and Responsibilities

• Repair customer's screens by completing all the necessary tasks:
• Measures the frame of the screen and determine the amount of screen needed to repair the screen.
• Cuts screen off the roll to fit inside of the frame.
• Rolls spline and press it into the frame.
• Replace the plastic/aluminum corners as well as bent or damaged frame parts.
• Place repaired screen in appropriate location.
• Perform other related duties and special projects as they are assigned.
• Follows safety measures and maintains a clean worksite upon completion of daily tasks.
• Reports on all customer satisfaction issues to management.
• Must be able to communicate effectively and professionally with co-workers and customers.
• A continuous pattern of regular and prompt attendance is required along with the ability to work a flexible schedule including weekends and holidays.

Other Essential Requirements

Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:

• WINNING - In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people- our strength is being helpful.
• EXCELLENCE - Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our very best.
• LOVE - Love the people, love the work and love the results.
• INTEGRITY - For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics.
• GRATITUDE - We recognize that we are blessed to be in the business of serving others.
• HUMILITY - We strive for greatness with a humble, modest, and respectful attitude.
• TEAMWORK - We will fight the natural tendency for control and credit in favor of collaboration and mutual success, recognizing that...Together, we are Ace.

Minimum Skills, Requirements and Qualifications

• High School or GED equivalent.
• Ability to read and interpret documents such as safety rules, manufacture assembly directions, operating and maintenance instructions and procedure manuals.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
• Ability to work independently.
• Ability to work flexible hours.
• Effective communication skills (verbal and written).
• Ability to foster teamwork and collaboration and motivate others both internal and external to perform enthusiastically.
• Standing, walking, bending, lifting (up to 50lbs) regularly, and lifting (up to 100lbs) occasionally with assistance, and climbing.

Compensation Details

$17.00 per hour

For a full list of benefits and open positions, please visit us at:

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Equal Opportunity Employer
Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.