Member Experience Specialist

Location: West Palm Beach, FL Employment Type: Part-Time Compensation: $15/hr + Commission Position Overview Dragons Elite Athletics is seeking a dynamic and knowledgeable Member Experience Specialist to serve as the face and voice of our membership experience. This role is ideal for someone who thrives in a high-energy athletic environment and is passionate about fitness, customer engagement, and sales. The Member Experience Specialist will be the in‑house expert on all membership models, programs, and service offerings, while delivering exceptional member experiences and supporting key administrative functions. This individual plays a critical role in driving revenue growth, member satisfaction, and community engagement. Key Responsibilities Membership Expertise & Sales Serve as the primary expert on all membership models, packages, pricing, and promotions Educate prospective and current members on program offerings and recommend best‑fit solutions Drive new membership sales and upgrades through tours, consultations, and follow‑ups Meet or exceed monthly KPI targets Member Experience Deliver a welcoming, high‑touch experience for all members and guests Build strong relationships to enhance retention and community engagement Proactively address member questions, concerns, and feedback Support onboarding of new members to ensure a seamless start Brand Representation Act as a positive, professional representative of Dragons Elite Athletics both in‑person and online Promote events, programs, and special offers Assist with community outreach and partnership initiatives Administrative Support Manage membership accounts, billing inquiries, and CRM updates Track sales performance and maintain accurate records Assist with scheduling and general front‑desk operations Ensure all processes align with company policies and standards Qualifications 1–3+ years of experience in sales, customer service, or fitness/wellness environments Strong communication and interpersonal skills Proven ability to meet or exceed sales goals Highly organized with attention to detail Comfortable with CRM systems and basic administrative tools Passion for fitness, athletics, and community building Preferred Qualifications Experience in a gym, athletic training facility, or membership‑based business Background in youth athletics or performance training programs Social media or marketing experience is a plus Key Competencies Sales‑driven mindset with a customer‑first approach Energetic, outgoing, and professional demeanor Problem‑solving and adaptability Strong team collaboration skills Compensation & Benefits Competitive base pay + commission/bonus structure Complimentary membership Opportunities for growth and advancement Ongoing training and development Why Join Dragons Elite Athletics? At Dragons Elite Athletics, we are committed to developing athletes and building a strong, supportive community. As a Member Experience Specialist, you will play a vital role in shaping the member journey while contributing to the growth and success of our brand. #J-18808-Ljbffr Black Dragon Capital