Client Services Consultant

Job Description

Job Description

Job description:

Are you passionate about health and wellness? Do you find joy in helping others?

Our state-of-the-art cryo therapy and medical spa is looking for dynamic and versatile consultants to join our team and provide top notch service to our clients.

Who we are:

Ultra Cryo & Recovery is a family-owned and operated full-service cryotherapy wellness and recovery center with multiple locations in Polk County, dedicated to promoting healthy, natural healing with concierge service. We offer a range of services including cryotherapy, EMS Body contouring, medical weight loss solutions, and aesthetic injections in a relaxing and educational environment.

Our Ultra Core Values:

• U = Understanding

• L = Loyalty

• T = Trustworthy

• R = Respectfulness

• A = Attentive

What you need:

Passion for wellness - Understands and values holistic health, cryotherapy, and recovery treatments.

Customer Focus - Loves engaging with clients and providing an outstanding experience.

Energy and Positivity - Thrives in a fast-paced environment and maintains an uplifting attitude.

Sales Savvy - Can confidently educate and convert leads into loyal customers.

Team Spirit - Collaborates well with others to maintain a supportive work culture.

Reliability & Professionalism - Takes initiative, is punctual, and maintains a high level of integrity.

Growth-Minded - Open to continuous learning and development in the wellness industry.

What you’ll do:

· Perform a wide variety of services, including cryo treatments, skin care services, and recovery therapies

· Ensure client comfort & safety during treatments, following all protocols

· Assist with maintaining cleanliness and organization of treatment rooms and equipment.

· Help manage inventory of supplies and report any needs or shortages

· Track client progress & ensure all services are properly documented

· Consult with clients to understand their needs and recommend appropriate treatments

· Advising clients on any post treatment instructions

· Drive sales by educating clients on our products and services

· Build lasting relationships with clients through ongoing care and engagement.

· Identify opportunities to upsell or cross-sell additional services and products to existing clients to enhance their treatment experience.

· Maintain a clean and organized work environment

· Maintain a professional, welcoming, and friendly environment for all clients

· Stay updated on the latest trends and techniques in the wellness industry

Requirements:

· Previous experience in aesthetics, skincare, or wellness-related services is preferred.

· A deep understanding of cryotherapy or willingness to learn is required.

· Strong customer service skills with a passion for delivering exceptional client care.

· Ability to upsell or cross-sell services to enhance client satisfaction without pushing sales consultations.

· Excellent communication and interpersonal skills, with a professional and positive attitude.

· Ability to maintain a high level of attention to detail in a fast-paced environment.

· Capable of following strict protocols and safety guidelines for cryotherapy treatments.

· Must be able to work collaboratively with a team while taking ownership of client service.

· Commitment to ongoing education and training in the wellness industry.

Benefits:

· Opportunity to receive multiple certifications and training.

· Access to complimentary services offered by our facility.

· Enjoy a 50% discount on injections administered at our facility.

· Opportunity to earn commission based on performance and sales.

· Enjoy the chance to grow your career with ongoing development opportunities and clear paths for advancement within the company.

Ready to make a difference in the world of wellness? Apply now and be a part of our dedicated team!

Job Type: Part-time

Benefits:

• Employee discount

• Flexible schedule

• Paid training

Work Location: In person