Rental/Valet Agent (Toyota)

Nucar Toyota of Norwood is hiring! A Rental / Valet Agent serves as the primary face of our operations, managing vehicle logistics and delivering top-tier customer service. This hybrid role combines administrative rental processing with physical vehicle handling, vehicle detailing, and secure parking logistics. Position Overview Job Title: Rental / Valet Manager Department: Operations / Customer Experience Employment Type: Full-Time Reports To: Service Director Key Responsibilities Customer Service & Rental Operations Greet customers warmly upon arrival to create a welcoming first impression. Process rental agreements using company software, verifying customer documentation. Explain rental policies, insurance coverage offerings, and payment terms clearly. Upsell complementary products such as premium vehicle upgrades, protection packages, and GPS units. Handle cash and credit transactions accurately while maintaining daily financial logs. Valet & Vehicle Logistics Park and retrieve vehicles safely in designated lots following all traffic laws. Inspect vehicles for pre-existing damage, logging conditions before and after possession. Manage vehicle keys securely utilizing proper tagging and filing protocols. Perform visual checks on fluids, tire pressure, and fuel levels during handoffs. Coordinate lot traffic flow to prevent congestion in the service drive or drop-off lanes. Vehicle Maintenance & Presentation Clean and detail vehicles internally and externally before every customer pickup. Fuel and gas vehicles fully before pickup and upon completion of drop-off. Verify service status to ensure vehicles are fully maintained before and after rentals. Sanitize touchpoints between rentals to maintain company health and safety standards. Stage vehicles in prominent checkout areas for upcoming customer pickups. Job Requirements & Qualifications Experience & Licenses Valid driver's license with a thoroughly clean driving record is mandatory. Ability to drive manual and automatic transmission vehicles smoothly. High School Diploma or equivalent GED certification. One year of customer service or hospitality experience is highly preferred. Skills & Competencies Strong verbal communication to explain complex rental terms to diverse clients. Basic computer literacy to navigate point-of-sale systems and log inventory updates. Excellent time management to multitask efficiently during peak arrival hours. Basic mathematical skills to handle transactions and count cash without discrepancies. Physical Demands Stand and walk for prolonged periods during a standard 8-hour shift. Work outdoors in varying weather conditions, including rain, snow, or extreme heat. #J-18808-Ljbffr EmergencyMD