Service Advisor

Service AdvisorThe Beyer Automotive Group currently sells and services Volvo, Land Rover, Kia, and Subaru across greater Washington DC. We are seeking to add a highly-motivated, customer-focused Service Advisor to handle our service customers' concerns at our Land Rover Alexandria location. This position requires excellent communication skills and a high customer service orientation. Candidate must be reliable, dependable, and preferred to have a minimum of 1-year related experience with a high CSI and sales history. Must possess a valid driver's license and be detail oriented.What We Offer:Medical, dental and vision insurancePaid time offPaid holidaysPaid training401KDiscounts on products and servicesCareer advancement opportunities, promote from withinContinued education, manufacturer hands-on and web-based trainingManager in training programClean and professional work environmentCompetitive wagesService Advisor responsibilities:Greeting customers promptlyObtaining customer and vehicle informationClearly reporting all vehicle symptoms as described by the customerDetermining and recommending needed maintenance based on age, mileage and history of vehiclePrepare a complete and accurate estimate of cost for labor and partsEstablish follow up timeMonitor the progress of each vehicle throughout the day, and updating customers frequentlyVerifying that the final invoice reconciles with the work performed on the repair orderExplaining all completed work and charges to customersRequirements:Minimum 1 year experience in a service advisory roleADP experience is preferred but not required.Hyundai experience is a PLUS!Positive attitudeHigh volume mentalityCSI focusedRequired experience: Service Advisor, Dealership, Automotive Knowledge: 1 year