Receptionist/Administrative Assistant

Receptionist / Administrative Assistant

The Receptionist/Administrative Assistant serves as the first point of contact for NARFE visitors, callers, and stakeholders, ensuring a professional and welcoming experience. This position is responsible for managing front desk operations, handling incoming calls, and providing high-quality administrative support to the Senior Director and the broader Administrative team. The ideal candidate is professional, poised, detail-oriented, and demonstrates excellent customer service and organizational skills.

Front Desk & Reception:

• Greet and assist all visitors in a courteous and professional manner.
• Manage front desk operations, including answering and routing incoming calls and messages.
• Maintain the appearance and organization of the reception area and common spaces.
• Receive and distribute mail, packages, and deliveries.

Administrative Support:

• Provide administrative assistance to the Senior Director of Administration and Human Resources.
• Schedule and coordinate meetings, conference calls, and appointments.
• Prepare and edit correspondence, reports, and internal communications.
• Maintain filing systems (electronic and physical) and ensure proper document retention.
• Assist in ordering office supplies and maintaining inventory levels.

HR & Operations Support:

• Support onboarding and orientation processes for new hires, including preparation of materials.
• Assist with scheduling interviews, preparing meeting rooms, and maintaining HR files.
• Provide logistical support for staff meetings, retreats, and organizational events.
• Perform special projects and other duties as assigned in support of administrative operations.

Core Competencies:

• Customer Focus - Welcoming and responsive to internal and external stakeholders.
• Reliability - Dependable, punctual, and consistent in managing responsibilities.
• Attention to Detail - Ensures accuracy in communication and documentation.
• Teamwork - Collaborates effectively across departments and functions.
• Discretion - Handles sensitive information with integrity and confidentiality.