Hospitality Coordinator - PS MIA

PS Hospitality Coordinator

PS is redefining the way the world travels. We build and operate private airport terminals that transform commercial air travel into a seamless luxury experience. Currently serving guests at Los Angeles International Airport (LAX), Hartsfield-Jackson Atlanta International Airport (ATL), and Paris Charles de Gaulle (CDG), with new terminals underway at Dallas Fort Worth International Airport (DFW) and Miami International Airport (MIA), PS is pioneering a new global standard in hospitality.

Far from the crowds and chaos of the public airport, PS offers members the privacy, ease, and security of the private flight experience while flying commercial. With exclusive partnerships with TSA and U.S. Customs and Border Protection, guests move effortlessly through line-free departures and arrivals. Every moment is carefully orchestrated by our expert team - private TSA screening, dedicated customs and immigration services, and luxury chauffeur transfers across the airfield directly to or from your aircraft.

Inside our private terminals, guests enjoy serene suites, chef-prepared dining, spa services, and personalized attention, while our Control Room coordinates discreetly with government, airline, and security partners to ensure unmatched efficiency, safety, and peace of mind. At PS, waiting in lines, crowded terminals, and luggage hassles give way to quiet elegance, service with heart and inspired experiences.

We are building more than terminals - we are shaping a new way to travel. If you're passionate about luxury hospitality and excited to be part of something extraordinary, join us as we expand to new markets and reimagine the future of travel with PS.

The Role

The ideal candidate must feel comfortable in a behind the scenes role as planning for the first and last impression for our guests and members, possess excellent verbal and nonverbal communication skills, and be able to own a variety of tasks at any given moment. Successful candidates will be warm, professional, flexible, discreet, and make the member or guest the top priority.

A Hospitality Coordinator is primarily responsible for the efficient and accurate handling of all suite products and services before, during and after a member's use of PS. Successful candidates will be warm, professional, detail-oriented, flexible, and discreet, and make the member or guest the top priority.

Responsibilities & Expectations

• Act on all coordination and communication required for Suites, Preferences, Food Orders, Surprise & Delights, Milestones and Top Tier Travelers.
• Respond to all email communication that comes to the hospitality email distribution and inbox.
• Assign suites, assign S&D's, keep PSNAX (our operating system) up to date and book amenities as requested.
• Review preferences for shift and following day may require offsite purchases handled by Hospitality.
• Research members and guests for suite customization and S&D opportunities.
• Review S&D opportunities 5 days out may require offsite purchases handled by hospitality.
• Oversee all chats and radio any in the moment requests.
• Assist with suite setup and preparation of all suites.
• Assist with Setup of S&D's.
• Assist with Suite Inspections and coordinate suite turnover with Housekeeping.
• Communicate any inventory needs with Inventory Specialist.
• Assess suites/Airfield Areas and account for used items, restock as needed
• Track inventory using the point-of-sale system, Toast
• Participate in Teams chats to create a seamless experience for each movement.
• Strong communication on the radio with different teams for different tasks.

Required Qualifications

• Experience working around confidential and sensitive information.
• Experience in a customer service, airline and/or hospitality industry related role such as Rooms Coordinator or Front Desk experience.
• Ability to focus attention on member needs, remaining calm and courteous at all times
• Strong interpersonal and problem-solving abilities
• Ability to have creative and proactive ideas
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively and collaboratively as part of a team
• Must be able to be active and lift a minimum of 25 lbs
• Minimum education requirement of High school Diploma/GED
• Pass a pre-employment drug screening + background check
• Collection of SSN as part of the background check process will be required
• Must be authorized to work in the United States
• PS is a 24 hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts.

Full Time Employee Benefits

• Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability
• 401K retirement plan with company matching
• Health and Dependent care FSA and HSA with company matching
• Merit-based raises and bonuses
• 12 PTO Days / 6 Paid Sick Days Prorated Annually
• Monthly health & wellness and cell phone reimbursement
• Paid training
• A great career path with promotion opportunities.

Overtime opportunities available. This is a full-time role. PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.