Connected Customer Supervisor

Purpose The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role oversees cashiering, returns, cash office functions, inventory management, and e‑commerce support, providing customers with an exceptional shopping experience. Minimum Eligibility Requirements At least 1 year of customer service or cashier supervisory experience, or 4 years of customer service experience. High school diploma and/or GED. At least 2 years of computer experience in a work environment. Essential Job Functions Direct all Customer Service Associates and Connected Customer Specialists related to front‑end and inventory accuracy. Ensure compliance with all customer service‑related standard operating procedures (cashiering, credit, close‑out). Lead inventory management and accuracy throughout the store. Process customer refunds and exchanges according to established guidelines. Oversee signage updates and price changes for store SKUs. Assist customers with product selection and answer product‑related questions. Partner with management to determine which products need SKUs, price changes, and returns. Research inventory discrepancies and make appropriate adjustments in the inventory tracking system. Review shipping and receiving documents for accuracy. Audit reports including inventory control, return of sale, and void reports. Monitor incoming and outgoing truck logs. Audit the customer merchandise storage area weekly in accordance with the Customer Storage SOP and resolve any issues. Create and maintain store signage and pricing using Tags‑On‑Demand (TOD) mobile printing. Return products to the correct in‑store location after customer merchandise returns. Clean and stock products according to Floor & Decor’s standards. Serve as point of contact for e‑commerce team members regarding inventory availability. Supervise inventory movement within the store. Serve to open and/or close the store in an effective manner. Benefits Eligible associates may opt into benefits coverage, including a 401(k) with company match, Employee Stock Purchase Plan, and referral bonus program. Other benefits include competitive salary, paid vacation and sick time, paid holidays, personal holiday, volunteer time off, and health insurance plans (medical, dental, vision, life). Bonus opportunities exist at every level. Working Conditions Exposure to warehouse environment and moving vehicles; noise typically quiet to moderate. Potential travel to other stores for support. Flexible hours to fit around schedule. On‑the‑job training and opportunity for advancement. Physical/Sensory Requirements Ability to lift 25 pounds or more on a consistent basis. Ability to sit, squat, or stand for long periods of time. Frequent standing, walking, reaching with arms and hands, climbing or balancing, stooping, kneeling, crouching, or crawling. Equal Employment Opportunity Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. #J-18808-Ljbffr