VP, Professional Services Strategy & Operations

Role Description

The Vice President of Professional Services Operations is the architect of our global delivery engine. This leader is responsible for the operational performance, global scalability, and bottom-line profitability of the entire Professional Services business. Serving as the strategic operational co-pilot to the SVP/GM of Professional Services, you will own the systems, process architecture, governance, predictive analytics, and resource modeling required to drive predictable, high-growth revenue, elite margins, and flawless customer outcomes.

This role serves as the operating backbone of the organization, transforming our strategic growth roadmap into measurable, high-velocity execution across delivery, resource engineering, and continuous operational excellence.

What you will do:

• Business Operations & Strategy
  • Partner with PS leadership to define and execute aggressive annual and multi-year global business strategies.
  • Engineer core operational plans including revenue, margin targets, utilization modeling, and strategic global headcount scaling.
  • Architect executive-level business intelligence frameworks that provide real-time, actionable visibility into global performance.
  • Drive a culture of operational rigor, data-backed accountability, and standardized execution across all international regions.
  • Serve as the trusted strategic advisor to the SVP of Professional Services on all matters of business health and scale.
• Delivery Governance
  • Design and deploy a modern, agile project and portfolio governance architecture.
  • Lead high-stakes operational reviews for global strategic customers and complex, high-risk transformation programs.
  • Build data-driven project health and early-warning escalation frameworks to protect outcomes.
  • Standardize high-impact delivery methodologies to ensure execution excellence at scale.
  • Partner with Delivery Directors to accelerate project velocity and maximize time-to-value for our clients.
• Resource Management & Workforce Planning
  • Mastermind global capacity and demand modeling to support rapid enterprise scale.
  • Lead the global Resource Management Office (RMO) to optimize staffing velocity, billable utilization, and strategic talent allocation.
  • Engineer forward-looking workforce strategies that align with our high-growth trajectory.
  • Identify critical capability gaps and drive strategic talent initiatives in partnership with Talent Acquisition.
  • Aggressively improve consultant productivity and utilization performance worldwide.
• Financial Performance
  • Drive predictable, high-accuracy revenue forecasting and backlog health.
  • Relentlessly optimize gross margin performance across all global practices and regions.
  • Identify and systematically eliminate revenue leakage through rigorous financial monitoring.
  • Lead budgeting, long-range planning, and complex financial modeling activities.
  • Develop advanced leading indicators to anticipate revenue trends and profitability shifts.
• Systems, Tools & Automation
  • Define the global technology roadmap for Professional Services (PSA, ERP, CRM, and analytics platforms).
  • Spearhead high-impact business process transformation initiatives.
  • Drive total automation across forecasting, staffing, reporting, and project governance workflows.
  • Partner with IT and Finance to deliver seamless systems integration and data-quality excellence.
• Executive Governance
  • Command Monthly and Quarterly Business Reviews (MBRs/QBRs) to drive executive alignment.
  • Prepare high-fidelity reporting for executive leadership and board stakeholders.
  • Facilitate governance for our most strategic global accounts and digital transformation programs.
  • Synchronize cross-functional operational efforts across Sales, Customer Success, Product, Finance, and Support.

Qualifications

• 15+ years of progressive leadership experience in Professional Services, Consulting Ops, or Business Operations within a high-growth tech or enterprise SaaS environment.
• Proven track record supporting and scaling a $100M+ global Professional Services portfolio.
• Deep expertise in complex software implementation, cloud deployment, and digital transformation lifecycles.
• Demonstrated success architecting highly scalable operational processes and global governance models.
• Extensive experience leading high-performing, multi-regional operational teams.
• Advanced expertise in forecasting, resource architecture, financial modeling, and data-driven process automation.

Benefits

• Flexible vacation and Kinaxis Days (company-wide days off)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs, training, and career development
• Recognition programs and referral rewards
• Hackathons