Customer Support Engineer
Virtual Vocations Inc
Seeking a motivated Customer Support Engineer (Tier 1) to work remotely, who will manage a high-velocity ticket queue, resolve technical issues related to configuration and networking, and drive positive user outcomes through clear technical guidance. Key Responsibilities Act as the primary technical resource for less complex issues, resolving a wide range of configuration and networking challenges Manage a high-velocity ticket queue, focusing on time to first response and time to resolution targets Drive positive user outcomes and maintain high CSAT scores by providing accurate technical guidance Required Qualifications Demonstrated foundational understanding of networking fundamentals, including DNS, IP addressing, firewalls, and routing Proficiency in troubleshooting across multiple operating systems such as macOS, Windows, Linux, and mobile OS's Some familiarity with Jira and Slack for managing workflows and communication A natural tinkerer's mindset with a deep curiosity for technology, shown through personal projects or open-source contributions Excellent written communication skills to explain complex technical concepts clearly and empathetically
Vacancy posted 5 days ago
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