Director, Americas Field & Partner Operations

Director, Americas Field & Partner Operations United States - Remote Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e‑commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end. Overview As the Director of Americas & Partner Operations, this role is accountable for ensuring execution of Rithum’s global Go‑to‑Market (GTM) strategy across the Global Partner & Alliance organization and the AMER region. Serving as a strategic partner to Regional Sales Leadership, the role drives alignment to priorities, reinforces operating rigor, and enables consistent performance against regional targets. In close coordination with Global Revenue Operations, this role leads the design and execution of core Sales Operations processes, ensuring scalability, consistency, and operational efficiency. The role provides data‑driven insight into sales performance and trends, equipping leadership with clear reporting and actionable recommendations. It also plays a central role in annual and strategic planning cycles, including regional business planning and expansion initiatives. Responsibilities Serve as a core member of the Go‑To‑Market Leadership team for the Global Partner & Alliance team and the Americas region, managing a data‑driven framework to guide organizational strategy and direction. Act as the operational engine for the Global Partner & Alliance team, building and maintaining the frameworks, processes, and reporting infrastructure needed to measure partner performance, track program health, and scale alliance activity across regions. Act as a primary cross‑functional liaison to drive GTM strategies, ensuring sales, marketing, and client experience processes are efficient, aligned, and following best practices. Support Regional Management on pricing, deal structure, and represent Regional Sales Leadership on all deal and forecast‑related calls in the Leader's absence. Support the region in incentive setting and management in accordance with guidance from Global Process and Compensation teams. Provide comprehensive sales operational support, including reporting, territory management, headcount and capacity planning, territory design, account and opportunity management, and rules of engagement decisions. Partner with sales leaders to drive forecast management, delivering strong business predictability and ensuring the region meets or exceeds growth goals while keeping leadership informed on pipeline and other key KPIs. Monitor sales performance and develop actionable insights from KPIs, productivity metrics, and account planning data to optimize resources and decision‑making. Support the business by collaborating with cross‑functional teams on new products, sales programs, and other initiatives executed within the region. Build strong partnerships with Finance and other operations teams to foster cross‑functional alignment and shared understanding. Align sales and marketing activities to ensure both teams are working toward common goals and executing with coordination. Leverage data from CRM platforms and other business intelligence sources to identify trends, surface opportunities, and inform strategic recommendations across the region. Serve as the regional champion for sales technology and CRM hygiene to ensure adoption, data integrity, and process compliance across the team. Support the rollout of new processes, tools, and organizational changes within the region, ensuring clear communication and adoption across the field. Qualifications Minimum Qualifications 10+ years’ experience at a SaaS company in Revenue Operations, Sales Operations, Sales Support, and/or client‑facing roles. Must have experience working directly with Sales Leadership. Familiarity with modeling in Excel. Highly effective at verbal and written communication. Experience using AI tools (ChatGPT, Copilot, Claude, etc.) to accelerate and elevate your outcomes; including but not limited to communication drafting, data analysis, prompt engineering, and/or documentation. Preferred Qualifications MBA or equivalent advanced degree in a related field. Travel Required Up to 10% Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. What it’s like to work at Rithum When you join Rithum, you can expect to work with smart risk‑takers, courageous collaborators, and curious minds. As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans. Benefits Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1. 6% 401(k) match. Competitive time off package with 20 days of Paid Time Off, 9 company‑paid holidays, 2 paid floating holidays, 7 paid sick days, 2 wellness days, and 1 paid volunteer day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days. 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave. Accident, critical illness, and hospital indemnity insurance. Legal assistance and identity theft insurance plans. Life insurance 2x salary. Access to the Calm app and the Employee Assistance Program. $65/month Remote work stipend for internet. Culture and team‑building activities. Tuition assistance. Charitable contribution match up to $250 per year. Compensation For this position, the expected base pay range is $155,000–$235,000 per year. This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience. In addition to base pay, we offer a discretionary bonus for non‑sales roles, a comprehensive benefits package, and, where applicable, sales incentives. For this position, the expected discretionary bonus is 15% of the annual base salary. Equal Employment Opportunity Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need. We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. 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