Process Engineer

Job Description Define Target Operating Model (TOM) for Data Center Compute Services. Capacity Management Asset Lifecycle Management OS Lifecycle & Patch Management Hardware Refresh Programs Incident, Problem & Change Management DR and Business Continuity processes Create L1-L4 process maps, SIPOC diagrams, and RACI matrices. Establish standards, policies, SOPs, and operational playbooks. Roles & Responsibilities Process Design & Architecture Define Target Operating Model (TOM) for Data Center Compute Services. Develop end-to-end workflows covering: Server Provisioning Capacity Management Asset Lifecycle Management VM Provisioning & Decommissioning OS Lifecycle & Patch Management Hardware Refresh Programs Incident, Problem & Change Management DR and Business Continuity processes Create L1-L4 process maps, SIPOC diagrams, and RACI matrices. Establish standards, policies, SOPs, and operational playbooks. Compute Product Line Management Build operational frameworks for: Physical Servers (Dell, HPE, Lenovo) VMware/Nutanix/Hyper-V platforms Private Cloud Platforms AI/HPC Infrastructure GPU Clusters Container Platforms (Kubernetes/OpenShift) Define service catalog and service consumption models. Automation & Process Optimization Identify opportunities for automation and self-service. Work with engineering teams to implement: Infrastructure as Code (Terraform, Ansible) Automated provisioning o Workflow orchestration AI-driven operational monitoring Drive Lean/Six Sigma initiatives to improve efficiency. Governance & Compliance Establish KPIs, SLAs, OLAs, and operational scorecards. Ensure compliance with: ITIL

ISO 27001

SOC Controls Security & Risk guidelines Support audit readiness and operational reviews. Capacity & Lifecycle Management Define capacity planning processes. Develop forecasting models for compute growth. Establish refresh, retirement, and migration frameworks. Optimize infrastructure utilization and operational costs. Stakeholder Management Collaborate with: Data Center Operations Infrastructure Engineering Cloud Teams Cybersecurity Service Management Application Owners Facilitate workshops and process governance meetings. TCS Employee Benefits Summary Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Salary Range: $100,000 - $130,000 a year Qualifications BACHELOR OF COMPUTER SCIENCE #J-18808-Ljbffr Tata Consultancy Services