Senior Ecommerce Operations Specialist

Job Overview We are currently looking for a Senior Ecommerce Operations Specialist to join our team. Essential Functions Lead enterprise level eCommerce operations initiatives, managing complex programs from concept through sustained delivery to achieve operational, customer, and business objectives. Define and standardize global eCommerce operating models, including process design, documentation, governance, and scalable execution practices across business units. Lead cross‑functional workstreams by coordinating resources, dependencies, risks, and timelines across Marketing, Customer Experience, Planning, Logistics, IT, Sales, and Finance. Serve as the senior escalation point and subject matter expert for eCommerce operational systems, processes, and workflows, providing guidance and resolution leadership without direct authority. Develop, automate, and translate advanced operational analytics (e.g., inventory, forecasting, fraud prevention, and performance metrics) into executive‑level insights and decision support. Drive continuous improvement and innovation, identifying opportunities to streamline processes, introduce automation, reduce operational risk, improve sustainability, and enhance customer outcomes. Mentor and support onboarding of new eCommerce operations contributors through expertise, knowledge transfer, and informal leadership. Stay current on industry trends, tools, and emerging technologies, applying best practices to strengthen Haworth’s eCommerce operating model. Must be able to perform all essential job functions with or without accommodation. Uses office automation, communication, software, and tools used in Haworth office environment. Performs other duties within scope as assigned. Required Qualifications Bachelor’s Degree in Business, Operations, Supply Chain, Analytics, Management Information Systems (MIS), or a similar field of study. 5 years experience in ecommerce operations, logistics, supply chain, or similar with Bachelor’s Degree (5 years related experience with Master’s Degree). Associate’s Degree plus 2 years related experience OR 4 years related experience if no post‑secondary education. Military Equivalency at Preferred Qualifications 7 years experience in ecommerce operations, logistics, supply chain, or similar. Proficiency with Microsoft Office Suite. Exposure using AI to help with business efficiency. Experience using ERP systems. Progressive experience in eCommerce operations, program management, analytics, or operations leadership. Demonstrated success leading complex, cross‑functional, multi‑region initiatives with measurable business or customer impact. Proven ability to influence outcomes and drive change without direct people management. Benefits 20 Days Paid Time Off: Plus, the option to buy up to 5 extra days. Health Benefits: Priority Health Medical options, Delta Dental, and Vision Insurance. 401k Match: Contribute 6% of your annual salary, and Haworth will match up to 7%. Insurance Coverage: Company‑provided Short‑Term Disability, Long‑Term Disability, and Life Insurance. On‑Site Gym: Well‑equipped gym, open 24/7. Annual Bonus Programs. Tuition Reimbursement. Volunteer Time Off. Parental Leave. Pet Insurance. Zero Waste to Landfill. #J-18808-Ljbffr