Restaurant Supervisor

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Cradled on the cusp of the Baja Peninsula, One&Only Palmilla is a legendary retreat where the marvels of Mexico come to life in ultimate style. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About the Job

As a Restaurant Supervisor, you will play a key leadership role in ensuring that every dining experience reflects the highest standards of luxury hospitality. You are responsible for overseeing the daily restaurant operation, driving excellence in service delivery, and ensuring full compliance with Forbes LQA standards, Palmilla standards, and FSMS protocols.

Thisisahands-onleadershipposition.Youwillleadfromthefloor,settingthetoneforserviceculture,operationaldiscipline, andguestengagement.YouwillworkcloselywithSecurity, Spa,Activities, andFood&Beverageteamstocreateseamless, memorableexperiencesthatembodytheexcellenceandauthenticityofourbrand.

Yourleadershippresencewillinspireconfidence,accountability, andteamworkwhilemaintainingelegance,efficiency, andoperationalcontrol inallrestaurantareas.

About You

Youare ahospitalityleaderwitha truepassionforguestexperienceandteamdevelopment.Youleadbyexample, holdingyourselfandotherstothehigheststandardsofexcellence, safety, andoperationalprecision.

Yourpresencebuildstrustwithbothguestsandcolleagues.Youbalancesophisticationwithapproachabilityandefficiency,ensuringstrictadherencetofoodsafetystandardswhilemaintainingawarmandpersonalizedserviceculture.

Youthriveindynamicenvironments,makeconfidentdecisions, andempoweryourteamtoperformattheirbest.

Key Responsibilities

• Lead and supervise the daily restaurant operation, ensuring exceptional standards in service, safety, cleanliness, and presentation.
• Ensure strict compliance with Forbes LQA, corporate standards, Palmillastandards, and FSMS protocols.
• Train, mentor, and continuously develop team members to uphold luxury service standards and food safety compliance.
• Foster a culture of accountability, teamwork, and excellence through daily coaching and performance follow-up.
• Prepare staff schedules, manage payroll controls, and coordinate vacation planning.
• Monitor staffing guidelines and control labor costs effectively.
• Deliver and ensure personalized, anticipatory service, resolving guest concerns with professionalism, empathy, and urgency.
• Oversee the accurate use of operational systems (Alice, Micros, 7Rooms or similar) for service tracking, billing, and communication.
• Review and approve adjustments, charges, or service recoveries related to restaurant consumption.
• Monitor daily via rivals and group information to anticipate special requests, preferences, and amenities.
• Supervise inventories, requisitions, and supply control, ensuring proper storage, availability, and hygienic handling.
• Oversee maintenance and proper sanitization of furniture, service equipment, beverage stations, and operational tools.
• Actively participate in operational meetings, ensuring clear communication and alignment across departments.
• Support other outlets and special events as required.

Qualifications & Requirements

• Minimum 2 years of supervisory experience in luxury hotel restaurants or five-star properties.
• Strong knowledge of Forbes LQA standards and FSMS protocols in luxury hospitality.
• Intermediate to advanced English proficiency.
• Experience using operational systems such as Alice, Micros, 7Rooms, or similar platforms.
• Proven leadership ability with experience managing and motivating multicultural teams.
• Strong communication skills, solution-oriented mindset, and positive attitude.
• High level of organization, attention to detail, and operational discipline.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.