Office Manager

Description

Position Summary:


The Office Manager will play a critical role in ensuring a seamless patient experience from the point of entry through to service delivery. The ideal candidate will have strong leadership skills, a solid understanding of healthcare operations, and a commitment to patient-centered care.


Key Responsibilities:


Leadership: Oversee the Patient Access team, providing guidance, training, and support to ensure high-quality service delivery.


Operations Management: Develop and implement processes and protocols to enhance patient access, including scheduling, registration, and insurance verification.


Customer Service: Foster a culture of exceptional patient service, addressing any concerns or complaints and ensuring patient satisfaction.


Data Management: Monitor and analyze access metrics, reporting on key performance indicators to identify areas for improvement.


Collaboration: Work closely with clinical staff, financial counselors, and other departments to ensure smooth transitions for patients through the healthcare system.


Compliance: Ensure all operations adhere to regulatory requirements and organizational policies related to patient access and confidentiality.


Training & Development: Develop training programs for staff to enhance skills related to patient registration, insurance verification, and customer service.


Patient Outreach: Implement initiatives to improve patient engagement and access to care, including community outreach and education programs.


Education and/or Experience:

• 3+ years of experience in patient access, healthcare operations, or a similar role, with at least 1 year in a leadership position.

• Strong knowledge of healthcare regulations, insurance processes, and patient access workflows.

• Demonstrated experience in successfully leading and executing projects.

• Excellent leadership, communication, and interpersonal skills.

• Strong problem-solving and decision-making abilities.

• Detail-oriented, highly organized, and proficient in project management tools and software.