NCIS Help Desk Analyst Tier 2 | Active Top Secret clearance

Help Desk Analyst Tier 2

Location: USA VA Quantico Full Part/Time: Full time Job Req: RQ219941 Type of Requisition: Regular Job Family: Technical Support Services Job Qualifications: Skills: Executive Support, Help Desk Support, IT End User Support, IT Service Desk Experience: 5 + years of related experience US Citizenship Required: Yes Job Description: Transform technology into opportunity as a Help Desk Analyst Tier 2 at GDIT. Shape what's next for mission-critical government projects while shaping what's next for your engineering career.

MEANINGFUL WORK AND PERSONAL IMPACT As a Help Desk Analyst Tier 2, the work you'll do at GDIT will be impactful to the mission of the IT Technology Development division within the NCIS ITD organization in Quantico, VA.

• Initiate and resolves service request/problem incidents
• Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
• Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
• Route calls to product line specialists, application, or system support specialists.
• Check in with the VIP section 3 times a day...8am, 11am & 2pm
• Stays in communication with the HQ Front desk for continual support
• Has a work cell phone for bad weather or significant building closures
• All VIP ticketing communication is handled as high priority.
• Maintains and updates records and tracking databases
• Alerts management to recurring problems and patterns of problems
• Works with system administrators and developers to ensure services/incidents are completed
• Provides an outstanding customer service experience in a variety of circumstances across all organizational levels

WHAT YOU'LL NEED TO SUCCEED (Required): Bring your engineering expertise along with a drive for innovation to GDIT. Our Help Desk Analyst Tier 2 must have:

• Security Clearance Level: Active Top Secret clearance.
• Required Experience: 5+ years of IT support experience in a Help Desk environment
• Experience with Cisco switches and routers
• Required Certifications: Security+ CE
• Education: High School Diploma. AAS Preferred.
• Location: Onsite at Quantico, VA
• US Citizenship required

GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY Explore a career in software development at GDIT and you'll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation. The likely hourly rate for this position is between $25.63 - $31.52. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Onsite Work Location: USA VA Quantico Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans