Technical Account Manager

Technical Account Manager

Customer Success New York, New York, United States

DRIVE DATA DRIVEN CHANGE ACROSS OUR MOST CRITICAL CUSTOMERS

We are looking for an experienced Technical Account Manager (TAM) to become a trusted technical advisor for our Enterprise customers. A TAM is a technical leader in complex analytics implementation projects and leads technical strategy for our Strategic and Enterprise accounts. TAMs guide customers through strategic and technical decisions and are responsible for scoping technical initiatives, leading and executing according to Sisense's best practices, and directly contributing to successful project deliveries.

WHY YOU SHOULD JOIN OUR FIELD ENGINEERING SERVICES TEAM:

Sisense Field Engineering Services leads at the nexus of customer, product, and business impact. We lead our customers to successful deliveries, influence our product development, and grow our business through technology engagement. As a TAM on this team, you'll be at that forefront, using your leadership and technical acumen to help customers derive immense value from our technology.

Sisense customers use our technology to empower insights for thousands of users with high value dashboards and their own compelling products. Our largest and most strategic customers have complex implementations spread across multiple client stakeholders and products. This is an opportunity to lead client engagements across a variety of modern data technologies, applications, having an impact on the biggest and most interesting product deliveries.

HOW YOU'LL RAMP UP:

By Day 30...

• You will have a deep understanding of the Sisense technology and how Sisense customers can leverage our product to provide real value
• You will start interacting with Sisense customers and getting to know their challenges
• You will begin building dashboards and data models, configuring the product to ensure you have a foundational understanding of the technology
• You will understand internal interactions, processes and tools required to be an effective TAM

By 60...

• You will continue your shadowing sessions with customers and may begin contributing as a complementary TAM on accounts.
• You will handle customer's requests/tickets independently and begin leading engagements with close guidance
• You'll be exposed to a wider range of Sisense use cases
• You'll learn about your team's customer base and begin meeting the people
• By 60 days, you will have a well-rounded understanding of the Sisense customers and how they are leveraging our product

By 90...

• You'll own technical relationships with our elite customers
• You will lead and guide customers to successful, stable and scalable solutions based on Sisense's implementation best practices
• You will partner with CS, Product, Engineering, Sales and our Support to offer the best advice to the customer

WHAT YOU'VE ACCOMPLISHED... SO FAR:

• 3-5 years of experience in a technical, customer facing role
• You've assisted or led complex technical software implementations or managed services, ideally in the cloud, data warehouse, and/or business intelligence space.
• You worked on the front lines with customers on a daily basis
• You've troubleshooted technical issues with a customer on web meetings
• You have an analytical mind and hands on experience with data tools like those in Business Intelligence, Database Management, Analytics, or Integration.
• You've created and delivered customized technical presentations and demonstrations to technical and non-technical audiences of all levels from stakeholders to executive sponsors.

Required Skills:

• Familiar with analytics data modeling strategies and concepts
• Proficient in SQL
• Experience as a data modeler with analytical tools such as Sisense, Tableau, PowerBi etc.
• Proficiency in Linux
• Comfortable with programming languages such as Python, Javascript, Java, C++, GO, etc. We primarily use JavaScript or Python.
• Experience with REST APIs
• You are intellectually curious. If you don't know the answer, you'll get it!

Bonus Skills:

• Knowledge of Kubernetes and Docker
• React, Next.js, Vue.js or any popular JavaScript frameworks
• Hands-on experience with embedding software into another application
• SSO methods such as SAML 2.0, OpenID Connect and JWT

Work Authorization:

For roles in the US, Applicants must be authorized to work in the US as we are unable to provide employer sponsorship at this time.

NYC and CA Posting: The base pay range for candidates located in New York City and California is $75,000-$130,000/yr). The salary of the finalist selected for this role will be based on a variety of factors, including but not limited to market location, internal equity, job-related knowledge, experience and training, education, skill sets, and other business and organizational needs.The disclosed salary range represents an estimate of the base compensation for candidates who can or will be located in New York City or California. This range may vary with respect to candidates whose primary work location is outside those jurisdictions.

CO Posting: The base pay range for candidates located in Colorado is $75,000-$130,000/yr). The salary of the finalist selected for this role will be based on a variety of factors, including but not limited to market location, internal equity, job-related knowledge, experience and training, education, skill sets, and other business and organizational needs. A bonus, equity, commissions, and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position offered. This position may be considered a promotional opportunity. The disclosed salary range represents an estimate of the base compensation for candidates who can or will be located in Colorado. This range may vary with respect to candidates whose primary work location is outside those jurisdictions.