Customer Service Manager

Job Description

Job Description

Adecco is working with a manufacturing company in Brattleboro, VT that is looking to hire a Customer Success Manager to join their team. This is a temp-to-hire opportunity with a company that designs and manufactures precision optical products used in life sciences, aerospace, defense, environmental monitoring, semiconductor manufacturing, and other advanced industries. If you are customer-focused, organized, and enjoy building strong relationships, this could be a great opportunity for you.

Position: Customer Success Manager

Shift: Monday - Friday | Hybrid Schedule

Pay: $21.00 - $27.00 hourly 

Job Duties:

• Manage and grow relationships with assigned customer accounts

• Serve as the primary point of contact for customers and provide exceptional customer service

• Maintain accurate customer information, opportunities, and sales activity within CRM systems

• Coordinate RFQ processes to ensure timely and accurate quote turnaround

• Work closely with internal teams including engineering, operations, quality, and sales to support customer needs

• Monitor customer orders from entry through delivery and proactively communicate updates

• Coordinate customer visits, business reviews, and meetings with key stakeholders

• Track bookings, revenue, forecasts, and account performance metrics

• Assist with resolving customer concerns and ensuring customer satisfaction

• Support continuous improvement initiatives and cross-functional collaboration

Requirements:

• High School Diploma or GED required

• Previous experience in customer service, account management, customer success, inside sales, or a related role preferred

• Strong communication and relationship-building skills

• Excellent organizational and multitasking abilities

• Ability to prioritize work in a fast-paced environment

• Strong attention to detail and problem-solving skills

• Proficiency with Microsoft Office Suite including Word, Excel, PowerPoint, and Teams

• Experience working with CRM systems required

• ERP experience is a plus

• Ability to work independently while collaborating effectively with a team

If you are interested in this position, please apply using the link provided and be sure to include an updated resume.

Pay Details: $21.00 to $27.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.