Service and Sales Technician

Job Description

Job Description

We’re looking for a Route Service and Sales Representative in Grand Rapids, MI who combines mechanical skill with a heart for customer service — someone who wants more than just a job, but a long-term career with growth potential.

What You’ll Gain

• Pay: $23-$24/hr. Average yearly of $65,000-$70,000 with on-call and incentives.
• Consistent schedule: Monday- Friday, 7:00 a.m. – 4:30 p.m.
• Company-provided vehicle for business use during work hours.
• Full benefits package — medical, dental, vision, profit sharing, and paid time off.
• Paid, hands-on training with experienced leaders and technicians.
• A career path with advancement opportunities.
• The stability and pride of working for a family-owned company that values service, safety, and people development.

What You’ll Do

• Install, service, and maintain commercial dishwashing and cleaning equipment across the Grand Rapids market.
• Build strong relationships with restaurant and hospitality customers through reliable, proactive service.
• Diagnose and repair electrical, mechanical, and plumbing-related issues with precision and professionalism.
• Ensure full safety compliance in every task — from chemical handling to equipment procedures.
• Manage route scheduling, inventory, and equipment care to ensure consistent results.
• Partner with your customers to identify opportunities for growth and satisfaction.

What You Bring

• Prior experience in Customer Service, or as a Maintenance Specialist, or related mechanical field preferred.
• Strong technical or mechanical aptitude — comfortable with troubleshooting and hands-on problem solving.
• Excellent customer service and communication skills.
• High sense of accountability, safety awareness, and pride in workmanship.
• Valid driver’s license for at least 3 years.