Select Customer Success Account Manager

Job Summary Location: Seattle, Kent, Auburn, and Tacoma, Washington. Grade: E05. Schedule: 8:00-17:00 Monday through Friday, occasional travel and overnight stays. The Customer Success Account Manager-Select will oversee and nurture relationships with Premier customers, ensuring satisfaction, driving product adoption, and supporting clients in achieving business objectives. This role focuses on retention, expansion, and overall customer success, driving loyalty and maximizing revenue. Key Responsibilities Serve as the primary contact and advocate for designated accounts. Coordinate with sales, support teams, UPS operations, and Care & Service Control to deliver supply chain solutions and resolve critical issues. Proactively engage existing customers to identify and mitigate risks, ensuring satisfaction, retention, and preventing churn. Conduct frequent business reviews, in‑person or virtually, providing insights and recommendations to enhance the customer experience. Assess customers’ business objectives, challenges, and success metrics to ensure alignment with UPS offerings. Create and execute strategies for upselling/cross‑selling opportunities to drive account growth. Develop tailored success plans, driving adoption and maximizing ROI. Create QBRs/QVPs regularly. Monitor customer mix and performance metrics to support balanced retention efforts. Update UPS DRIVE with retention data and plan next steps for churn prevention/growth. Stay informed on industry trends to provide strategic guidance through UPS offerings. Qualifications Demonstrated capability to manage high‑value accounts with a customer‑centric approach. Exceptional problem‑solving skills. Some local travel required as needed. Outstanding communication skills across multiple platforms. 3‑5 years of experience in sales preferred. 3‑5 years in customer success, account management, or other customer‑facing roles. Proven ability to balance proactive customer engagement and process efficiency. Growing expertise in medium/large customer relationship management. Bachelor’s degree in business, marketing, or related field (preferred). Must be located within the territory. No relocation support for this position. Employee Type Permanent. Equal Employment Opportunity Statement UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer and does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other protected characteristic. Basic Qualifications Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. Pay Range The salary range for this position is $70,260.00 to $123,000.00 per year. Compensation is based on location, experience, and other factors. The position is eligible for sales incentive and annual management incentive plans subject to eligibility. Benefits include Medical/Prescription Drug Coverage, Dental & Vision, Flexible Spending Account, Health Savings Account, Dependent Care FSA, Basic and Supplemental Life/Accidental Death and Dismemberment Insurance, Disability Income Protection, Employee Assistance, Educational Assistance, 401(k), Vacation, Paid Holidays, Personal time, Paid Sick/Family and Medical Leave, and a Discounted Employee Stock Purchase Program. #J-18808-Ljbffr UPS