Physical Security Operations Manager

DescriptionPosition Summary The Physical Security Operations Manager is responsible for leading the daily operations of the Physical Security Services organization. This role oversees workforce planning, project execution support, operational processes, financial performance, field resource management, and continuous improvement initiatives to ensure projects are delivered safely, on schedule, within budget, and with exceptional customer satisfaction. Working closely with Project Management, Engineering, Sales, Purchasing, Warehouse Operations, and Executive Leadership, the Operations Manager develops and implements operational strategies that maximize technician utilization, improve profitability, enhance customer satisfaction, and support the continued growth of the Physical Security business. This position is responsible for creating a culture of accountability, operational excellence, continuous improvement, and employee development throughout the department. Key Responsibilities Operational Leadership Lead the daily operations of the Physical Security department while ensuring consistent execution of company standards and operational objectives. Develop workforce plans that maximize technician utilization, productivity, and profitability. Manage departmental staffing requirements, workload balancing, and resource forecasting. Monitor department performance using established Key Performance Indicators (KPIs). Lead weekly operational planning meetings and collaborate with Executive Leadership. Identify operational risks and develop mitigation strategies. Drive a culture focused on accountability, quality, teamwork, and customer service. Project Operations Review project documentation including contracts, proposals, work orders, scopes of work, construction drawings, schedules, and specifications. Lead project kickoff meetings to ensure operational readiness. Coordinate manpower planning with Project Managers and Project Leads. Coordinate material procurement with Purchasing and Warehouse Operations. Monitor project schedules and proactively resolve manpower conflicts. Support field operations by removing obstacles affecting project execution. Coordinate project closeout activities with Operations and Project Management. Financial Management Monitor labor utilization and technician productivity. Track project gross margins and operational profitability. Review Work-In-Progress (WIP) reports and identify financial risks. Develop labor forecasts based on backlog and upcoming projects. Assist in departmental budgeting and executive reporting. Monitor overtime utilization and recommend cost-saving improvements. Resource Management Develop and maintain technician schedules. Forecast hiring needs and support recruiting, interviewing, onboarding, and retention. Coordinate subcontractor utilization when internal resources are unavailable. Ensure certifications and training remain current. Leadership & Employee Development Lead, coach, mentor, and develop Project Leads, Supervisors, Coordinators, and Technicians. Conduct performance evaluations and career development planning. Promote employee engagement and continuous professional development. Process Improvement Develop and continuously improve departmental processes and SOPs. Standardize operational best practices. Support optimization of ServiceNow and other business systems. Lead continuous improvement initiatives. Customer Success Partner with Project Management to ensure successful project delivery. Participate in customer meetings and resolve operational escalations. Promote exceptional customer service. Safety & Quality Promote a culture of safety and OSHA compliance. Support quality assurance initiatives. Ensure compliance with company policies and industry best practices. Additional Responsibilities Perform other duties and responsibilities as assigned in support of departmental and organizational objectives. Required Qualifications Bachelor’s degree in business administration, Operations Management, Construction Management, Engineering, or equivalent experience. Minimum 7 years of operations leadership experience in Physical Security, Low Voltage, Construction, or Technology Integration. Minimum 5 years managing field operations and technical personnel. Strong understanding of project financials including budgets, forecasting, labor utilization, gross margin, and WIP reporting. Excellent leadership, communication, organizational, and analytical skills. Proficiency with Microsoft Office Suite and Microsoft Project. Ability to interpret construction drawings and specifications. Preferred Qualifications Experience in Physical Security Systems, Low Voltage Integration, Construction, Technology Services, or a related operational environment. Experience using project management, ERP, workforce management, or service delivery platforms. Demonstrated ability to lead process improvement initiatives and drive operational efficiency. Knowledge of physical security technologies, including access control, video surveillance, intrusion detection, and integrated security platforms. (Verkada, Brivo, Eagle Eye, Wisenet Wave, Hirsch/Identiv, Avigilon, Milestone, Ocularis.) Experience managing cross-functional teams and collaborating with Sales, Engineering, Project Management, and Executive Leadership. Core Competencies Operational Leadership Strategic Planning Financial Management Workforce Planning Customer Relationship Management Continuous Improvement Executive Communication Team Development Decision Making Change Management Success Measures Technician utilization Gross margin performance Labor productivity Schedule adherence Customer satisfaction Employee engagement and retention Safety performance WIP accuracy Operational efficiency Revenue growth supportSkillsphysical security, cctv, access control, managementTop Skills Detailsphysical security,cctv,access control,managementAdditional Skills & Qualifications5 days onsite with occasional travel to client sitesExperience LevelExpert LevelJob Type & LocationThis is a Permanent position based out of Torrance, CA.Pay and BenefitsThe pay range for this position is $130000.00 - $130000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.recognized leader in technology integration, delivering innovative Physical Security, Audio Visual, Network Infrastructure, and Managed Services solutions. We invest in our employees through professional development, leadership opportunities, and a collaborative culture focused on operational excellence. Benefits Competitive salary starting at: $130,000/year (DOE) Comprehensive health, dental, and vision insurance 401(k) with company match Paid time off and holidaysWorkplace TypeThis is a fully onsite position in Torrance,CA.Application DeadlineThis position is anticipated to close on Sep 11, 2026.About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.Job SummaryJob number: JP-006254436Profession: Project Manager