Premium Club Lead | Part-Time | PPL Center

Premium Club Lead | Part-Time | PPL Center

The Premium Club Lead will assist management in the oversight of staff and operations in our exclusive premium club seating area. The Premium Club Lead will be focused on high-quality customer service, cleanliness, and adherence to company standards in a fast-paced environment. Key duties include assisting with the guidance of staff, managing guest experiences, ensuring food and beverage service is impeccable, coordinating special events, and assisting management with training and inventory.

This role will pay an hourly rate of $15.00 - $18.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until November 20, 2026.

PPL Center is a state-of-the-art multipurpose arena in downtown Allentown, PA, and home of the Lehigh Valley Phantoms and the Lehigh Valley Spirits. The arena seats more than 10,000 for concerts and more than 8,500 for Lehigh Valley Phantoms professional hockey games and MASL soccer matches, making it the region's largest events venue. The amenities-packed PPL Center hosts more than 150 events each year, offering something for everyone, including the Lehigh Valley Phantoms, the AHL affiliate of the NHL Philadelphia Flyers, live concerts, family shows, trade shows, youth sports, high school and collegiate events, conferences, graduations, and so many more.

Responsibilities

• Demonstrate ability to meet the company standard for excellence in the areas of guest service, interaction with co-workers, and uniform standards.
• Take pride in personal appearance, established by company policy.
• Responsible for overseeing the setup of food service area within the Premium Club Area
• Ensure area is set prior to event based on the planned menu
• Responsible for communication between counterparts in the department.
• Responsible for ensuring quality and hospitality throughout all events
• Responsible for organization and preparation of events.
• Responsible for assisting in closing out financials per event and ensuring correct billing takes place.
• Forward any other inquiries (not regarding food and beverage) to the correct entity and/or personnel.
• Monitor and maintain food quality.
• Assist management with monitoring the department by maintaining policies and procedures, upholding safety and sanitation standards, and ensuring a positive atmosphere for team members and guests.
• Maintain, resolve, and enforce cash handling policies and procedures.
• Monitor and enforce safe alcohol policies and procedures.
• Monitor and maintain inventory control and product requisition.
• Have full knowledge of food and beverage menu items and accompaniments.
• Responsible for leading the service of beverages to guests, including alcoholic beverages. Must check guest's ID to verify minimum age requirement for the purchase of alcoholic beverages.
• Responsible for ensuring the club has all necessary serviceware.
• Maintains sanitation, health, and safety standards in work areas.
• Assures that the location's equipment is operable and clean prior to the start of an event.
• Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals.
• Enforce all OVG policies and procedures.
• Report disciplinary issues, accidents, incidents, illnesses, or serious performance issues to the Premium Hospitality Manager, HR, or the General Manager immediately.
• Responsible for supporting staff through mentoring and training; any disciplinary or ongoing performance issues should be deferred to the Premium Hospitality Manager, HR, or General Manager.
• Ensure menu signage is produced accurately and hung in the appropriate locations
• Assist the supervisors with projects including training, inventory, and special events.
• All other duties as assigned by management.

Qualifications

• High school diploma or equivalent preferred.
• 2+ years of experience serving in a premium setting.
• At least 1 year of lead or supervisory experience is preferred.
• Possess a valid food handling and alcohol service certificate if required by state and federal regulations (or be willing to obtain one within a 60-day time frame from date of hire).
• Excellent interpersonal and communication skills and a friendly, positive attitude with co-workers, management staff, volunteers, and guests.
• Ability to work a flexible schedule, including nights, weekends, some holidays, and long hours.
• Ability to prioritize tasks in a fast-paced environment.
• Excellent customer service, organization, and time management.
• Ability to work with a variety of personalities, keeping a positive attitude and a solution-based outlook.
• Ability to work independently with minimal supervision.
• Ability to remain focused in a loud and busy environment.