Premium Suite Runner | Part-Time | PPL Center

Premium Suite Runner | Part-Time | PPL Center

The Premium Suite Runner assists the Suite Attendants and Premium Services Manager in providing guests with a pleasant experience. The Premium Suite Runner is primarily responsible for preparing and stocking the suite areas and pantry with the appropriate products, utensils & supplies. The role assists in the setup and execution of preordered food and beverage items as well as delivery of restaurant orders during the event. Following the event, the Premium Suite Runner will ensure the pantry is cleaned and restocked.

This role will pay an hourly rate of $14.00 - $18.00 and is tip eligible. Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching. This position will remain open until November 13, 2026.

PPL Center is a state-of-the-art multipurpose arena in downtown Allentown, PA, and home of the Lehigh Valley Phantoms. The arena seats more than 10,000 for concerts and more than 8,500 for Lehigh Valley Phantoms professional hockey games, making it the region's largest event venue. The amenities-packed PPL Center hosts more than 150 events each year, offering something for everyone, including the Lehigh Valley Phantoms, the AHL affiliate of the NHL Philadelphia Flyers, live concerts, family shows, trade shows, youth sports, high school and collegiate events, conferences, graduations, and so many more.

Responsibilities

• Demonstrate ability to meet the company standard for excellence in the areas of guest service, interaction with co-workers, and uniform standards.
• Take pride in personal appearance, reporting to work in neat and clean clothing and maintaining well-groomed hair and personal hygiene as established by company policy.
• Responsible for setup of food service areas within specific suites or club areas based upon pre-orders and day-of orders.
• Ensures all assigned areas are set prior to the event based upon communication received of orders.
• Demonstrate the ability to read and comprehend Banquet Event Orders.
• Monitors and maintains food and beverage quality.
• Monitors and maintains inventory control and product requisition fulfillment.
• Full knowledge of food and beverage menu items and accompaniments.
• Responsible for observing guests to respond to any additional requests.
• Maintains sanitation, health, and safety standards in work areas.
• Show demonstrated ability to meet the company standard for excellent attendance.
• Assures that the location equipment is operable and clean prior to the start of an event.
• Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals.
• All other duties as assigned by food and beverage management.

Qualifications

• High school diploma or equivalent preferred.
• 1+ years of experience serving in a premium setting.
• Possess a valid food handling and alcohol service certificate if required by state and federal regulations (or be willing to obtain one within a 60-day time frame from the date of hire).
• Excellent interpersonal and communication skills and a friendly, positive attitude with co-workers, management staff, volunteers, and guests.
• Ability to work a flexible schedule, including nights, weekends, some holidays, and long hours.
• Ability to prioritize tasks in a fast-paced environment.
• Excellent customer service, organization, and time management.
• Ability to work with a variety of personalities, keeping a positive attitude and a solution-based outlook.
• Ability to work independently with minimal supervision.
• Ability to remain focused in a loud and busy environment.