Certified Clinical Medical Assistant (CCMA)

Job Description

Job Description

Certified Clinical Medical Assistant

3031 NE Stephens St, Roseburg OR 97470 

EMPLOYMENT TYPE: Full-Time, non-exempt 

About Umpqua Health
At Umpqua Health, we’re more than a healthcare organization—we’re a community-driven Coordinated Care Organization (CCO) dedicated to improving the health and well-being of individuals and families throughout Douglas County, Oregon. We provide integrated, whole-person care through primary care, specialty care, behavioral health services, and care coordination. Our collaborative approach ensures members receive high-quality, personalized care while supporting a stronger, healthier community.

POSITION PURPOSE

The Certified Clinical Medical Assistant (CCMA), has some experience working alongside providers, offering assistance in the delivery of primary health care, behavioral health and patient care management. The Medical Assistant is instrumental in helping patients feel at ease in the office as they are the initial point of contact and often explain the provider instruction. CCMA will play a central role in the clinic’s goal to achieve and maintain Patient Centered Primary Care Home (PCPCH) recognition and optimizing electronic health records and other Health Information Technology.

ESSENTIAL JOB RESPONSIBILITIES

• Clinical Tasks: These job tasks provide patient care & are to be performed competently, consistently, accurately & according to established regional/departmental clinical protocols, policies & procedures & standards.
• Prepares & organizes patient's office visit for known reason/procedure by ensuring that all appropriate tests, clinical information (e.g. diagnostic test results, consultation reports, outside records, etc.) & order entries are ready for clinician review prior to appointment time.
• Collects pertinent subjective (e.g. signs & symptoms, allergies, current medication, tobacco use, etc.) & objective (e.g. vital signs, height, weight, etc.) data related to patient's reason for visit (i.e. chief complaint, presenting symptoms or procedure).
• Utilizes standardized tools (e.g. PST, health maintenance alerts) to identify & address health maintenance/care gaps with patient & alerts clinician on those that require his/her attention.
• Recognizes signs & symptoms of common medical illnesses, abnormal versus new/existing & reports to clinician.
• Alerts clinician on signs & symptoms requiring immediate attention & respond to directions per clinician
• Prepares patient for actual visit/procedure prior to clinician's exam during rooming-in process.
• Assures exam/procedure room contains appropriate supplies, equipment, forms & educational materials are available & ready for use during visit/procedure.
• Checks equipment are in safe working order & cleans room after use.
• Provides patient with after-visit, follow-up, self-care or procedural instructions and/or educational materials as directed by clinician.
• Use Electronic Medical Records and other information systems to document all pertinent data & outcomes of patient care according to standardized procedures & policies such as & not limited to the use of SBAR 
• Updates historical clinical data gathered in the electronic medical record.
• Assists with the discharge process. 
• Instructs patients and family regarding medications and treatment instructions given by a physician. 
• Applies splints or dressings as instructed by physician. 
• Arranges laboratory services. 
• Clinical Procedures: Performs diagnostic tests, therapies & procedures within scope of authorized duties competently & with maintenance of proficiency according to:
  • a) specific department standards on core clinical tasks (see department's list of core skills);
  • b) application of knowledge & skills appropriate to developmental age of patient; and 
  • c) established policies such as & not limited to patient safety, aseptic & sterile techniques & infection control.
• Examples of categories of clinical tasks are as follows:
• Screening tests, diagnostic tests, medication administration, and vaccinations/immunizations as instructed by physician or other licensed provider 
• Comply with organizations internal policies and procedures, Code of Conduct, Compliance Plan, along with applicable Federal, State, and local regulations.
• This job description is not all encompassing 

CHALLENGES

• Working with a variety of personalities, maintaining a consistent and fair communication style.
• Satisfying the needs of a fast-paced and challenging company.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent
• One of the following certifications are accepted and required at the time of hire: Certified Clinical Medical Assistant (CCMA) by the National Healthcare Association (NHA); Nationally Certified Medical Assistant (NCMA) by NCCT; Certified Medical Assistant (CMA) by the AAMA; or Registered Medical Assistant (RMA) by AMT 
• Basic Life Support for the Healthcare Provider (BLS) certified by American Heart Association (AHA)or obtained within 3 months of hire. 
• Ability to communicate clearly and effectively with physicians, patients and co-workers, both written and verbally. 
• Proficient computer skills, including MS Office suite.
• Knowledge of medical practice and patient care, 1-2 years relevant experience. 
• All vaccinations up to date including but not limited to hepatitis, MMR, tetanus etc. Covid vaccine preferred or approved medical or religious exemption on file 
• Skills in taking vital signs. 
• No suspension/exclusion/debarment from participation in federal health care programs (e.g. Medicare/Medicaid)

PREFERRED QUALIFICATIONS

• Ability to react calmly and effectively in emergency situations. 
• Experience working with different communication styles 
• Bi-lingual translation or translation capabilities
• Experience considering the impacts of the work on multiple communities, including communities of color, in technical analysis.
• Experience working on a diverse team with different communication styles.
• Bi-lingual translation or translation capabilities a plus

SCHEDULE
Shifts may be 4 – 10-hour shifts per week, or 3 – 12-hour shifts per week
Shifts depending on clinic needs, UHNC is open Monday through Saturdays - 7:00am – 7:00pm
SALARY
Wage Band: $ 45,765- $51,485

BENEFITS

• Salary is dependent on skills, experience, and education
• Generous benefits package including vacation PTO, sick leave, federal holidays, and birthday leave
• Medical, dental, and vision insurance
• 401(k) with company match (fully vested immediately)
• Company-sponsored life insurance and additional benefits
• Fitness reimbursement program
• Tuition reimbursement and more

Why Umpqua Health?
We are committed to advancing health equity by collaborating across communities, addressing systemic barriers, and ensuring fair access to care and resources. At Umpqua Health, every team member plays a vital role in making a meaningful impact, empowering healthier lives and strengthening the communities we serve.

Inclusive Culture
We foster a respectful, inclusive environment where employees feel valued, supported, and empowered.

Growth & Development
We support ongoing learning through mentorship, clear career pathways, and professional development opportunities.

Work/Life Balance
We promote flexibility and well-being so employees can thrive both professionally and personally.

Equal Opportunity
Umpqua Health is an equal opportunity employer that embraces individuals from all backgrounds. We prohibit discrimination and harassment of any kind, ensuring that all employment decisions are based on qualifications, merit, and the needs of the business. Our dedication to fairness and equality extends to all aspects of employment, including hiring, training, promotion, and compensation, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under federal, state, or local law.

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